Case Studies Manager - Marketing

Case Study Manager

We are looking for a passionate and results-driven Case Study Manager to identify, connect and tell the most inspiring stories of Cognizant's expertise and how we have contributed in changing the way our client operates and how we enable them to succeed.

Collaborating closely with cross-functional teams including: CMOs, Field Marketing, Sales Account, Service Lines and Global Brand & Creative teams, CS will manage pipeline and lead the end-to-end production of named case studies in the defined areas of business.

Managers are responsible for lifecycle of each case study, making sure they stay fresh, relevant, and aligned with our strategic goals. That includes knowing when to refresh, retire, or reframe a story.

In addition, you will be able to think and act strategically while having the necessary presentation skills and emotional intelligence to interact with senior resources at our clients and internally.

Key Responsibilities

• Manage the full lifecycle of case studies: identification, authoring, production, publishing, communication, and refresh/retire, ensuring necessary approvals.

• Assure adherence to internal guidelines throughout the process.

• Communicate project updates in a timely manner to all internal and external stakeholders.

• Lead the creation of high-quality, creative client stories in collaboration with Creative, Product, and Corporate Marketing teams.

• Partner with Account Teams and CMOs across geographies to identify and recruit clients for case studies.

• Track and coordinate planning for the case study pipeline.

• Train and prepare copywriters to use the case study template based on information gathered from interviews and/or forms. Manage copywriters – even not direct reports.

• Facilitate copywriter's interviews with internal and client stakeholders.

• Assure that produced new content that drive the attention of the different personas in the target audience.

• Communicate case study availability and project updates to Sales, Pursuit, and Account, PR and marketing teams.

• Efficiently deposit and manage CS assets in the corporate solutions/services repository.

• Provide reports (status, pipeline, metrics) for case studies.

Knowledge, Skills & Abilities

• Strong workload management and prioritization skills.

• Process-oriented with a holistic business perspective.

• Ability to multi-task while maintaining attention to detail.

• Adaptable to last-minute changes and deadlines. Applied sense of urgency and ability to achieve results.

• Professional, solutions-based attitude, even under tight timelines.

• Self-starter, detail-oriented, process-oriented, client-centric with a positive attitude.

• Relationship management: able to build rapport and influence others; adjust style to meet others' needs.

• Excellent written and verbal communication; strong copywriting review skills.

• Experience engaging with senior management (Director, GM, CxO).

• Patience, resilience, and perseverance.

• Ability to say no when needed.

• Collaborative, reliable, flexible team player.

• Willingness to adjust strategies to meet client needs; comfortable with technology and business acumen.

Experience/Education

• Bachelor's degree from an accredited institution and 5–7 years of relevant client engagement or professional business experience required. Applicable experience may substitute for the degree requirement.

• Experience as a business professional in marketing or related field.

• Experience as a project manager or similar role.

• Prior experience in a similar role preferred.

• Copywriting experience is a plus.

• Technical competencies: MS Office Suite; Salesforce (Winzone) /Workfront, a plus;

Success Metrics

• Published case studies at Cognizant.com.

• Communication for case studies awareness to different channels.

• Develop and maintain dashboards and reports for case studies.

What we offer

The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.

Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.

The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.

A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.

Flexible health and financial benefits to support you and your eligible dependents —from day one.

True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world.

Other employment-related information Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.