French Customer Success Manager For Digital Marketing

Customer Success Manager

We are seeking a highly motivated and customer-centric Customer Success Manager to join our growing team. In this role, you will be responsible for building strong relationships with our clients, ensuring their success with our products/services, and driving long-term customer satisfaction and retention. You will act as a trusted advisor, proactively identifying customer needs, addressing challenges, and facilitating the adoption and optimization of our solutions.

Responsibilities

• Develop and maintain strong, lasting relationships with a portfolio of assigned customers.
• Understand customer objectives and proactively identify opportunities to drive product/service adoption and value.
• Conduct regular check-ins and business reviews with customers to assess satisfaction, identify challenges, and present solutions.
• Serve as the primary point of contact for customer inquiries, issues, and escalations, working cross-functionally to resolve them efficiently.
• Onboard new customers and ensure a smooth transition from sales to customer success.
• Monitor customer health and usage data to identify at-risk accounts and implement proactive retention strategies.
• Educate customers on new features, product updates, and best practices.
• Gather customer feedback and advocate for their needs internally to influence product development and service improvements.
• Identify opportunities for upselling and cross-selling our products/services to existing customers.
• Contribute to the development and improvement of customer success processes and resources.
• Track and report on key customer success metrics, including churn rate, retention rate, and customer satisfaction.
• Experience in working on digital marketing products like Google AdWords, DBM and Google Analytics (PPC ROI tracking) with knowledge of online advertising models (Search, Display, Mobile, Video) and revenue models (like Pay per click, Cost Per (Thousand) Impressions, Cost Per View and/or Cost Per Acquisition)

Qualifications

• Native or proficiency level of French language, and professional working level of English
• Strong understanding of the digital marketing environment and, ideally experience with Demand Site Platforms and Programmatic Ads.
• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Proven experience in customer success, account management, or a client-facing role, preferably in a B2B SaaS or technology environment.
• Strong understanding of customer success principles and best practices.
• Excellent communication, interpersonal, and presentation skills.
• Ability to build rapport and trust with customers at all levels.
• Proactive and results-oriented with a strong problem-solving aptitude.
• Ability to manage multiple customer accounts and prioritize tasks effectively.
• Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
• Experience with data analysis and reporting on customer metrics.
• A passion for helping customers achieve their goals and a commitment to delivering exceptional customer experiences

Our Offer

• Indefinite term contract: Start with a secure contract from day one, including full training.
• Relocation Support: For eligible candidates moving to Lisbon, we offer a relocation package.
• Career Growth: Ongoing training and development opportunities to help you grow professionally.
• Health & Life Insurance: Private health insurance for you and your close family (spouse + children), plus life insurance.
• Family Benefits: Nursery and student vouchers to support your children's education.
• Wellbeing Support: Access to our Employee Assistance Program (EAP) offering help with health, finances, legal matters, and more.
• Fitness Perks: Discounted gym memberships across Portugal.
• Exclusive Discounts: Enjoy corporate deals with top brands like Pestana Hotels, Huawei, Apple, MEO, and more.

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is consistently listed among the most admired companies in the world.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.