Product Owner, Airline Communications

Product Owner For Communications

This role reports to the Senior Product Manager. The Product Owner for communications is responsible for defining and prioritizing the user stories in the team backlog. They drive quality control and will validate that the stories delivered meet the defined acceptance criteria.

They will work with the Product Manager to serve as the customer proxy and will support them in defining the product vision and roadmap.

This role is a core team member of the agile scrum team. They will work with 1–2 scrum teams and will ensure the team understands the required features and functionality of products to be delivered in each iteration.

This role will require experience in airline technology solutions with deep expertise in passenger communication systems, Amadeus services, and campaign management tools, leading end-to-end delivery of operational and customer messaging multi-channel solutions.

Proven success in managing large-scale communication programs (disruption handling, journey updates, ancillary promotions) & experience with 15below workflows, Amadeus services (ALTEA, PNR, DCS), and Adobe Campaign Manager and large-scale passenger communication programs.

Act as the subject matter expert (SME) for Amadeus APIs and services, ensuring robust integration with internal and third-party airline systems.

Work with the Product Manager to contribute to the product strategy, vision and roadmap.

Review and prioritize the team backlog as part of Iteration Planning, including coordinating dependencies with other Product Owners. Responsible for accepting the final Iteration Plan.

Continuously improve the backlog with the team, ensure all items are clearly described, estimated, and prioritized.

Ensure the scrum team understands the required features and functionality to be delivered in each iteration.

Responsible for detailing features and user stories with acceptance criteria and acceptance tests.

Responsible for the acceptance of features and user stories, this includes validating that the stories meet the acceptance criteria, persistent acceptance tests, and that they comply with the Definition of Done (DoD).

Work with the Product Manager to facilitate regular demos with the team ensuring the most critical aspects are shown to the stakeholders.

Facilitate the iteration retrospectives and drive discussions on what can be improved to increase the velocity and quality.

5+ years' experience working in product development or as a Product Owner.

Bachelor's degree in computer science, Information Systems, Engineering or equivalent is mandatory.

Certification in Scrum Product Owner (CSPO), SAFe Product Owner or equivalent is desirable.

Experience with Agile development methodologies including SAFe, Scrum and Lean Portfolio Management.

Demonstrated success in defining, delivering and launching products.

Technical and business operations knowledge with proven ability to drive solutions.

Experience defining vision and strategy for a technical product.

Recognized as an active team player, with excellent communication and coordination skills as this role requires working with multiple teams across the organization.

Soft skills/Competency Fit

Motivation

Hard Skills/Technical Fit

The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.

Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.

The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.

A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.

Flexible health and financial benefits to support you and your eligible dependents —from day one.

True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.