Product Support

Mobile Tech Agent

As Mobile Tech Agent, you will attend to customers from different ranks to support technical questions related to Mobile Google products, process and guidelines. You will be responsible for opening and escalating cases. It will require attendance in all channels support (Email and Phone).

Responsibilities:

1+ years of customer service experience in a contact center setting requiring daily use of strong communication, customer service, relationship management, and support skills.

Technologically savvy, with demonstrable aptitude in grasping knowledge of various aspects of web performance engineering.

Capable enough to learn customer service software applications and process customer implementations that do not necessarily follow a standard template/process.

Structured thinking and problem solving skills.

Strong communication, customer service, relationship management, and support skills.

Facilitate 1-2 hour phone consultations with customers in which you educate them on mobile site speed issues and guide them to fix issues where possible.

Give guidance, support, and train customers on pre-defined and documented speed optimization techniques.

Communicate with advertisers and internal sales and services teams via phone, email, chat, and video conferencing as needed.

Employ strong, clear communication skills with your customers and colleagues displaying your enthusiasm and a desire to succeed.

Deliver high quality service to your customers exceeding client expectations and quality scoring measures.

Exposure or understanding of maintenance of websites with associated knowledge (HTML, JavaScript, PHP…)

Exposure to WordPress/Magento/Joomla/Shopify or similar platforms (at least 1 platform).

Experience working in a B2B environment.

Advanced English skill.

About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world.

Other employment-related information: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.