Product Technical Support

Product Technical Support Senior Associate

As a Product Technical Support Senior Associate, you will deliver advanced technical support for Cognizant TriZetto healthcare products, resolving complex and high-severity issues that directly affect our clients' operations. You will be a valued member of the TriZetto Product Support team, working collaboratively with clients, internal engineering teams, vendors, and stakeholders to ensure reliable, efficient, and high-quality product support. In this role, you will:

Serve as a subject matter expert for the TriZetto product technology stack, including application architecture, data flows, and integrations. Research, troubleshoot, and resolve complex and critical incidents using internal tools and client environments. Collaborate with development teams and vendors to analyze root causes and deliver effective resolutions. Manage a workload of high-complexity support cases while meeting service-level expectations. Create, curate, and publish knowledge content—including articles and how-to resources—for AI-powered and self-service support platforms. Participate in customer community forums and provide multichannel support via phone, virtual meetings, and collaboration tools. Coach and mentor team members on problem-solving techniques, defect identification, and documentation best practices. Facilitate discussions with diverse stakeholder groups, influencing outcomes and achieving consensus. Communicate technical concepts clearly in senior-level client and leadership discussions. Participate in on-call rotations to support out-of-hours escalations as required.

Work model We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a Cognizant office in Mesa, Arizona. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What you need to have to be considered

Bachelor's degree in computer science, Information Technology, or a related field. Minimum 10 years of relevant experience in product or technical support. Strong experience troubleshooting PL/SQL and performing SQL performance tuning (Oracle and SQL Server). Hands-on experience with SSIS, ETL processes, data warehouses, and NoSQL database query tuning. Working knowledge of TriZetto healthcare platforms, particularly Facets and QNXT. Experience supporting application, database, and operating system infrastructure. Knowledge of healthcare data standards and regulations, including HIPAA, X12, and EDI transactions. Practical experience troubleshooting application code and database-related issues. Working knowledge of RESTful services and tools such as Postman. Strong analytical, problem-solving, and collaboration skills. Excellent written and verbal communication skills.

These will help you stand out

Experience working in the healthcare domain with incident tracking or service management systems. Exposure to modern technology stacks such as Microsoft Azure,.NET, and Angular. Familiarity with microservices or container-based architectures, including Service Fabric, Docker, or Kubernetes. Experience contributing to self-service support platforms or customer knowledge ecosystems.

Salary and other compensation: Applicants will be accepted till 04/30/2026. Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship. *Please note, this role is not able to offer visa transfer or sponsorship now or in the future* The annual salary for this position will be in the range of $90 - $105K depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting ideas to this role.

What we offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world.

Other employment-related information Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws. If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information. Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.