Sme - cx - product Support

WebTech Implementation Specialist – SP

As a WebTech Implementation Specialist – SP you will make an impact by implementing Web Products and Analytics. The team supports clients around the world that speak Spanish and Portuguese.

In this role, you will:

• Communicate with business customers, internal sales teams and services teams via phone, email, chat as needed.
• Collaborate with the customers on the implementation of web-based products and analytics tracking tags.
• Verify and troubleshoot existing implementations together with the customers.
• Provide guidance, support, and educate customers on how to implement products.
• Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed.
• Deliver high quality service to your customers, exceeding client expectations and quality scoring measures.
• Continuously work on developing and improving your technical and soft skills.
• Follow up with customers regarding pending implementation.

Work model: onsite

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in São Paulo.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered:

• Fluent level of Spanish/Portuguese is required for this position. Intermediate to advanced English level is a plus.
• Intermediate knowledge in Front End Languages - HTML and Javascript (Developer mindset)
• Good troubleshooting skills of web development problems context.
• Strong communication skills, support to the client and relationship management (Soft Skills). Professional needs to be capable of adjusting himself to the technical level of the client to provide the best customer experience.
• Time management and organization skills are needed due to our new and complex processes we have in the team.
• Quick learner: Person capable of learning quickly and engaging in the team activities to improve the customer experience provided.
• Adapt and adjust: The client is a fast paced company that changes very quickly and frequently. People capable of adapting to changes and flexibility will be a success in this Team.
• Team player: proactively collaborates together with other members of the team in day-to-day activities and long term process & workflow optimization. New ideas are always welcome.
• Knowledge with various CMS & Ecommerce platforms (e.g. Wordpress, Magento, Drupal, Joomla, Shopify) is a plus.

These will help you stand out:

• Proven Customer service, relationship management and support skills.
• Demonstrable experience in web development.
• Back-end development skills would be considered a plus.
• Experience with various content- and ecommerce-oriented CMS platforms (e.g. Wordpress, Magento, Drupal, Joomla, Shopify).
• Experience working in a B2B and B2C environment

Please, upload your resume in English.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

What we offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other employment-related information Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.