IT Product Manager - Remote Eligible

IT Product Manager

The Product Manager leverages their technical knowledge to provide application support and implementation support of medium to highly complex projects, multi-year programs or enterprise wide assignments.

The Product Manager follows defined procedures to perform support or project implementation activities. Typically works on one or more projects or a program as a Product Technical expert and sometimes provides direction where required.

Responsibilities include:

• Delivering project assignments of medium to high complexity which includes application design, and configuration build. Interacts with the customer user community in a courteous and professional manner to secure business requirements; perform technical requirements translation and work with Product Engineers or Product Administrators to meet business objectives.
• Developing test plans for new application functionality from an application/technical perspective. Collaborates with key stakeholders and may provide guidance on function testing.
• Being pulled into medium to high complexity issues or requests that need a technical expert for specific solution sets. And typically involved in problem management activities which includes performing diagnosis, troubleshooting and critical thinking to solve or fulfill needs of medium and high complexity; utilizing knowledge management and escalating issues when necessary.
• Completing tasks and associated documentation within committed timeframes, and effectively communicating across teams and all levels of management.
• Participating in technical analysis discussions, delivering supporting artifacts and assisting with conducting review sessions for all necessary approvals.
• Developing and maintaining a knowledge management solution and may lead transition to operations functions following implementation delivery.
• Receiving necessary information and training of applications during the implementation of new solutions, upgrades, fixes.
• Leading Product Release management functions which may include developing test plans, performing test plans, facilitating with end user for end user acceptance testing and may develop application validation scripts for ongoing operations team.
• Developing overall project task list for team, estimates and resource plans for small to medium scale projects.
• Day to day interactions with user community and works collaborate with multiple Stakeholders both IT and non-IT as it relates to problem management and project delivery.
• Providing guidance and training and problem solving assistance to other team members and operational support teams.
• Leading efforts on continuous process improvement activities to ultimately improve customer satisfaction experience.
• Assisting in the development of service level agreements (SLAs). Monitoring deviations and escalating issues to more senior team members.

Role & Skills:

• What's the top priority for this person? Evangelize the OneConnect program to internal clinicians and senior leaders, helping to facilitate enterprise expansion and synergize operational processes.
• Preferred skills? Product management, great communication skills, including in-person presence, ability to understand and utilize Salesforce reporting and dashboard capabilities to track KPI's, and a strong grasp of what can be achieved with native or custom Salesforce Health Cloud functionality.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Job Requirements:

• Bachelors Other in Computer Science, Technology, Medical, Business discipline or equivalent experience, upon hire and
• 4-5 years' experience working in IT as an Application Systems Analyst or Technical Analyst role and
• 4 or more years' experience application support, implementation or development experience with applications in a hospital or medical related industry and
• Experience working with project life cycle or project management methodologies

Where You'll Work:

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

Total Rewards:

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards page.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.