Product Owner

Product Owner

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

We are looking for a motivated Product Owner ready to take us to the next level! If you have experience in Agile methodologies, backlog management, and strategic product development, and are looking for your next career move, apply now.

We are looking for a Product Owner to oversee the development of products from start to finish to ensure they meet clients' needs and preferences. Their main duties include determining the overall vision of products, managing various backlog items, and deciding which features each product will have according to clients' preferences. The Product Owner will work with various product, project, and operations teams simultaneously and must be able to foster strong relationships via delivery on commitments and open communication. This position will be a contract and onsite in Miramar, FL.

Due to the specific legal and contractual requirements associated with this position, this role will be direct employment with CAI. This position does not offer work authorization sponsorship now or in the future.

What You'll Do

• Own the end-to-end product lifecycle for a portfolio of guest service and housekeeping products
• Partner closely with guest experience, housekeeping, and hotel operations teams to identify unmet needs and innovation opportunities
• Measure and observe operational satisfaction levels to ascertain and implement service improvement alternatives
• Prioritize features, manage agile backlogs, and work with development and design teams to deliver scalable, guest-centric solutions
• Define KPIs and analytics tools to empower operations teams with real-time insights
• Leverage data to identify inefficiencies, trends, and opportunities across systems
• Define product strategy and roadmaps to support capital allocation and growth planning
• Monitor product performance, guest feedback, and revenue metrics to continuously iterate and optimize

What You'll Need

Required:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 1-3+ years of experience in a Product Owner role or similar
• Familiarity with scrum and agile software development methodologies
• Experience working with cross-functional technology teams, including project management, engineering, architecture, and cybersecurity
• Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative
• Proficiency in Agile methodologies, product road mapping tools (e.g., Jira), and user story writing
• Strong analytical mindset with the ability to derive insights from data and customer behavior
• Excellent communication skills with the ability to translate complex technical ideas into actionable insights for stakeholders

Preferred:

• Strong background in the hospitality or travel industries with a focus on improving operational products
• Proficiency in the use of analytic tools (e.g., Power BI, Tableau)
• Working knowledge of product development architecture

The pay range for this position is $40.00-$45.00 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.