Director, Product Management

Director, Product Management

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our game-changers: Challenge Conventions Deliver outcomes unimagined Create experiences that go beyond WOW If this is you, we would love to discuss career opportunities with you. In our Concentrix Global Products Organization, we deliver industry-leading SaaS software and services tailored to meet the evolving needs of customers worldwide. With a commitment to excellence and innovation, we empower our clients to thrive in an ever-changing landscape. We are seeking an exceptional Director of Product to lead and champion our next-generation Conversational and Generative AI tools. This role requires a visionary Product Leader with a proven track record in startup environments, strategic innovation, and the execution of transformative product roadmaps.

Concentrix is currently looking for a Director, Product Management. We are looking for someone who has played pivotal roles in high-growth B2B SaaS startups, contributing to their success and even leading them to IPO. Your experience in making impactful product decisions in disruptive industries showcases your strong product and business acumen. A natural leader, you excel at guiding and mentoring a team of senior product managers and designers, helping them achieve their professional goals.

You will work closely with our VP of AI and the Leadership Team to set product directions across various lines, ensuring quarterly roadmaps align with strategic priorities. Collaborating effectively with Engineering, Sales, Marketing, Customer Support, Operations, and People teams, you will drive cohesion and alignment across the organization. With a passion for Generative AI, you will serve as a dedicated product advocate from the outset, inspiring innovation and excellence.

In This Position You Will Have the Following Responsibilities:

• Shape Product Strategy: Develop and influence the long-term vision, strategy, objectives, and performance metrics for our products.
• Redefine Product Function: Overhaul and enhance the product function, clarifying its responsibilities, inter-team interactions, and growth trajectory.
• Facilitate Execution: Collaborate with cross-functional partners to establish effective collaboration models and processes that enhance execution speed and efficiency.
• Foster Alignment: Build consensus among product teams and cross-functional leaders through clear communication and strategic influence.
• Lead and Develop Teams: Inspire, coach, and mentor our team of Product Managers and Product Designers, driving their growth and performance.
• Drive AI Innovation: Guide the future use of core AI technologies in our products, impacting global customers and employees.

Qualifications:

• Over 12 years of experience in Product Management.
• At least 5 years of leading a Product Team in a fast-growing startup, managing teams of more than 5 product managers.
• Proven experience in scaling products from startup to over $100M in revenue.
• Demonstrated success in delivering a cohesive product vision and solving complex challenges creatively.
• Capable of acting as a player/coach, balancing hands-on involvement with team leadership.
• Collaborative and low-ego, valuing trust and open communication within teams.
• Skilled in attracting, developing, and retaining a high-performing Product Team.
• Proficient in bridging business and technical aspects to meet customer needs effectively.
• Empathetic towards writers, marketers, and business owners, understanding the nuances of creative content development.
• Strong leadership and communication skills, adept at managing stakeholder expectations across all organizational levels.
• Experience with Conversational AI products is advantageous.

The base salary range for this position is $150,000 - 210,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

Location: USA, ID, Work-at-Home

Language Requirements:

Time Type: Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.