Technical Product Advisor with Hungarian, Polish and English – 100% Remote

Handle customer inquiries: e-mails and phone calls

Support individual (B2C) and business customers (B2B)

Deal with the following topics: complaints, inquiries regarding post-warranty repairs, and technical issues

Explain non-technical customers how electronics devices work, what is inside the device

Communicate in a friendly, professional, and customer-focused manner to care about the quality of the service

Input data, write quickly and clearly

Fluent Polish and Hungarian (C1/C2) – both written and spoken

Very good English (B2/C1) – both written and spoken

Technical understanding – interest or knowledge of how electronic devices work

Ability to deal with challenging or disappointed customers in a calm way

Team player, adaptable, and quality-focused with good IT tool skills

Experience in customer service (individual / business customers)

Interest in a new technology and electronics trends

Work at home (100% remote from Poland) and IT devices

Stable employment contract for full-time position

Dedicated training - we will teach you everything

Development opportunities (Concentrix Academy for the future Team Leaders)

Language online classes for free (Polish and English)

An access to the unlimited courses (Concentrix University, LinkedIn Learning)

Private medical healthcare, and life insurance

Multisport card (access to gym, swimming pool and many more) or MyBenefit vouchers (top brands)

Competitions with attractive awards

Be The Best recognition program to appreciate your attitudes and skills

Work with Friends and Earn: referral campaign with financial bonuses

Technical Product Advisor With Hungarian, Polish And English – 100% Remote - Remote Eligible