Product Operations Manager

Product Operations Manager

At Credit Key, we're transforming how small businesses access and use credit - online, in-store, and everywhere they purchase. As our Product Operations Manager, you'll play a pivotal role in helping our product and engineering teams scale with speed and clarity.

You'll serve as the connective tissue across teams, driving programs, owning operational cadence, managing external vendors, and building the infrastructure that keeps our product engine running smoothly. If you're energized by scaling fast-paced orgs and turning chaos into clarity, this role is for you.

What You'll Do:

• Program & Project Management
• Lead cross-functional product initiatives from kickoff through execution
• Define and implement governance across product lifecycle: planning, execution, and release
• Track deliverables, identify blockers, and drive accountability with stakeholders

• Operational Scaling
• Design and maintain systems for roadmap tracking, OKR alignment, and launch readiness
• Build and manage internal tools and documentation to streamline team workflows
• Establish best practices for sprint planning, retros, and cross-functional collaboration

• Reporting & Insights
• Build dashboards and reporting to track roadmap progress, team velocity, and product KPIs
• Run quarterly planning processes and monthly check-ins with Product & Eng leadership
• Use data to flag risks, recommend trade-offs, and improve decision-making

• Vendor & Partner Management
• Own relationships with key product and engineering vendors (e.g., analytics, CMS, UX tools, fraud vendors)
• Drive vendor onboarding, performance tracking, and renewals in partnership with Finance and Legal
• Evaluate tooling needs and lead RFPs or vendor transitions as needed

• Strategic Support
• Support Head of Product and Engineering leads with executive briefings and board-level materials
• Drive ad hoc analyses, competitive audits, or process sprints to accelerate delivery
• Help facilitate internal and external feedback loops (e.g., voice of customer, merchant feedback)