Lead Dispatcher - American Rock Products (pasco, WA)

Lead Dispatcher

American Rock Products (Pasco, WA) AMAT Pasco, Washington, United States

American Rock Products., a CRH company, is a member of the CRH West Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality rock products, concrete, asphalt paving, and construction services. We have been recognized by numerous organizations for our commitment to safety, customer service, and innovation.

Position Overview

Whether you're looking for an opportunity to break into the construction industry, or looking for the next step in your career, our team can provide you with a fun and challenging opportunity to grow with an industry leader. In this role, you'll coordinate daily deliveries with our customers, and provide answers and solutions to various customer requests. You'll work with a team to provide top-tier customer service, playing an integral part as we work together to build our communities. We work hard, and we have fun doing it! If you're someone that takes pride in your customer service skills, enjoys finding creative solutions to customer requests, and thrives in a fast-paced environment, you'll feel right at home here with our family. Limited experience? No worries! We'll assist with training to provide you with the skills you need to be successful. If you've got the drive, we'll help you to reach your goals. Starting Wage Range: $25.00 - $30.00/hr DOE w/ potential for overtime. Note: Wage scale for position is the full wage scale an individual can make based on performance, experience, and seniority throughout their time at the company.

Company Benefits

Family Culture – We treat our team like family Medical/Dental/Vision/Prescription Generous Paid Time Off 401k with 5% company match & profit sharing Potential for Overtime Opportunities for Internal Mobility Professional Development Opportunities Training Provided Tuition Reimbursement Program - We'll assist with continuing education that aligns with your career goals Employee Assistance Program Company Paid Life Insurance Short- & Long-Term Disability Earn More with our Employee Referral Program Company Discounts on products, goods, services, electronics, automotive, travel & more! Opportunities for Community Engagement

Key Responsibilities (Essential Duties and Functions)

Schedule and lead the dispatch team Answer customer and driver calls in a timely and professional manner. Enters order data into computer system. Schedules and tracks orders and deliveries. Prepares daily schedule for next-day deliveries outlining equipment, personnel, and material needed. Coordinates deliveries with customers, sales, quality control, operators, and other personnel as required regarding special materials needed, customer requirements, and plant and material availability. Maintains working knowledge of city streets and surrounding areas to assist drivers in locating specific job sites. Assist customers in determining the proper product, proper amount, and proper price. Receives and follows-up on customer complaints regarding any truck or driver problems at job sites. Maintains good customer relations. Lead – point of contact on all dispatch computer system roll outs, and updates. Performs other duties as assigned.

Other Requirements

Strict adherence to safety requirements and procedures as outlined in the Manual of Safety Practices and Procedures Strict adherence to Company policies and procedures as outlined in Employee Handbook Willingness to work in a team environment and assist co-workers or supervisors with other duties as required Timely and regular attendance is an expectation and essential function of this position Employees will be held accountable for adhering to the workplace schedule This position is subject to pre-employment drug screen Participate in and promote an inclusive work environment

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Minimum Qualifications: High school diploma or general education degree (GED) Demonstrates ability to multi-task and prioritize workloads in a fast paced environment. Demonstrates ability to communicate effectively with all departments and customers on the phone and in person. Detailed-oriented and thorough in all duties and be able to work extended hours when needed. Proficient with Microsoft Windows applications, ideally having exceptional typing skills Excellent organizational, customer service and telephone skills. Strong written and oral communication skills with high attention to detail. Ability to work well in a high stress environment. Ability to perform well in a small team environment. Ability to deal with problems as the arise in a professional and courteous manner Preferred Qualifications: One to two years related experience in call center or customer service position preferred Trucking related industry experience preferred Bilingual (English/Spanish) preferred.