View Job Description - Manager, IT Project And Product Delivery

Manager, It Project And Product Delivery

Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!

EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

We are seeking a highly skilled and experienced Manager, IT Project and Product Delivery to lead a team of Product Managers and Project Managers in delivering enterprise-wide IT initiatives. This leader will oversee the people, processes, and tools needed to ensure both projects and products are delivered efficiently, effectively, and in alignment with IT strategy, annual planning cycles, and enterprise priorities.

The successful candidate will drive execution excellence across the entire delivery lifecycle—from strategic planning through execution, adoption, and continuous improvement—while fostering strong enterprise collaboration, change leadership, and a culture of high performance.

Responsibilities:

Team Leadership & Development

• Manage, mentor, and develop a blended team of Product Managers and Project Managers, fostering accountability, transparency, and continuous improvement.
• Guide team members in applying best practices for both product delivery (roadmaps, backlog management, value realization) and project delivery (scheduling, risk management, governance compliance, scope management).
• Conduct performance evaluations, provide coaching, and support career development plans.

Project & Product Delivery

• Lead the delivery of IT projects and digital products across infrastructure, applications, and transformation initiatives.
• Partner with product owners and business stakeholders to ensure product roadmaps align to IT strategy, business objectives, and annual planning cycles.
• Oversee end-to-end product lifecycle management, from concept through delivery and ongoing enhancements.
• Establish and improve delivery frameworks and standards (PMI, Agile, Waterfall, Hybrid) to ensure consistency and quality.
• Ensure project compliance with governance frameworks, budget controls, and risk management practices.

Resource & Capacity Planning

• Own the resource planning strategy for the Project and Product Delivery team, ensuring alignment with IT strategy and enterprise priorities.
• Develop and maintain capacity plans that accurately reflect current and projected demand across projects and products.
• Perform skill mapping to identify strengths, gaps, and development opportunities within the team.
• Implement bench planning strategies to ensure readiness for future initiatives and minimize delivery disruptions.
• Collaborate with IT leadership and other departments to ensure the right resources are assigned to the right initiatives at the right time.
• Monitor and adjust resource allocation in real time to respond to changes in priority, scope, or timelines.
• Use capacity data and analytics to inform annual planning cycles and portfolio prioritization decisions.

Governance, Strategy & Continuous Improvement

• Ensure adherence to governance frameworks, budget controls, compliance requirements, and risk management practices.
• Conduct post-mortems and lessons-learned to identify and implement delivery improvements.
• Facilitate alignment between competing priorities, ensuring execution supports enterprise-level strategy.
• Maintain a strong connection between portfolio delivery and strategic and annual planning processes.

Change Management & Stakeholder Engagement

• Lead organizational change management for projects and products, including stakeholder communications, training, and adoption strategies.
• Build strong relationships with business leaders, functional teams, and IT stakeholders to ensure alignment and business value delivery.
• Serve as a trusted advisor to senior leadership on delivery performance, portfolio health, and strategic alignment.

Portfolio & Performance Reporting

• Oversee the centralized IT project and product portfolio, ensuring initiatives are prioritized for maximum business value.
• Produce and present actionable portfolio dashboards, highlighting KPIs, risks, budgets, and delivery performance to executives.

Requirements:

Minimum Education:

Bachelor's degree in Information Technology, Business, or related field, or equivalent professional experience.

Minimum Experience:

• 7+ years of experience in IT project and/or product management, with at least 3 years in a leadership role managing both Product Managers and Project Managers.
• Proven track record delivering large, complex IT projects and digital products from concept to adoption.
• Strong knowledge of delivery methodologies (Agile, Waterfall, Hybrid) and product lifecycle management.
• Deep experience in capacity planning, skill mapping, and bench planning.
• Demonstrated ability to align delivery to strategic business goals and manage competing priorities.
• Exceptional communication, presentation, and executive reporting skills.

Preferred Experience:

• Experience in the retail, convenience store, or multi-location operations industry.
• Familiarity with PPM and product management tools such as Smartsheet, Jira, Confluence, MS Project/Planner, or similar.

Licenses/Certifications:

• PMP, PMI-ACP, SAFe, CSPO, or other relevant project/product management certification(s).

Soft Skills:

• Strong leadership and team-building abilities, with experience motivating diverse delivery teams.
• Excellent communication and presentation skills, able to convey complex information clearly to all audiences.
• Strategic thinking with the ability to connect daily execution to long-term business and IT goals.
• High emotional intelligence, fostering trust, collaboration, and alignment across stakeholders.
• Exceptional organizational skills with the ability to manage competing priorities and resolve conflicts.
• Adaptability and resilience in a fast-paced, changing environment.
• Problem-solving and critical thinking skills, with a focus on practical, results-oriented solutions.
• Strong facilitation and negotiation skills to drive consensus and decision-making.
• Continuous improvement mindset, leveraging feedback and lessons learned to enhance future outcomes.

Other Requirements:

Travel: 5-10%

Hours & Conditions: Monday – Friday 8-hour day in office setting

Physical Requirements: Minimal

Additional Info: At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.