Production Design Specialist

Production Design Specialist

The Production Design Specialist oversees daily queue management, supports complex deliverable creation, and ensures timely service delivery to brokers. They collaborate across teams, drive process improvements, and motivate team members.

Responsibilities:

Manage daily queue strategy: Proactively plan coverage for volume surges and team absences.

Serve as escalation point: Assist team members, brokers, and market operations. Assist PD management team with market relationships.

Promote collaboration: Facilitate teamwork across geographies.

Motivate team daily: Ensure successful execution against SLAs. Coach/mentor/train other team members.

Lead continuous improvement: Enhance workflows efficiently.

Understand the principles and elements of Cushman & Wakefield's brand standards and template structure to effectively support Brokers in development of Marketing materials

Build and manage relationships with Brokers, Broker Admins, other Cushman & Wakefield support functions

Cultivate and maintain an excellent broker experience

Cover multiple offices within assigned market / region

Monitor active requests to address roadblocks promptly

Based on a request from a Broker, autonomously create marketing deliverables, within applicable tier threshold

Serve as a subject matter expert, providing guidance on tools and delivery expectations to more junior staff

Collaborate and align weekly with Production Design peers to share best practices, proactively resolve issues, and identify ways to continuously improve the broker experience

Lead "internal" projects & assignments, including implementation of process improvements and other change exercises

Contribute to Production Design knowledge management and maintenance of standard operating procedure, best practice, and policy documentation

Provide solutions to routine/complex problems

Add a consultative lens to conversations with brokerage professionals as they request marketing materials

Provide marketing support to local brokerage professionals marketing efforts as it pertains to new business pursuits and promotion of property listings for lease and sale, within applicable tier thresholds

Collaborate in the creation and editing of templatized marketing materials – examples include presentations, proposals, property marketing deliverables – primarily working in Adobe Creative Suite and Microsoft PowerPoint

Assist with drafting proposal responses and pitch materials to include to include text, charts and graphics

Serve as representative of Production Design, ensuring partners and teams are aware of existing and new tools, materials and best practices, and are aware of any marketing-related announcements that may impact the way the serve our customers

Qualifications:

Bachelor's Degree in Marketing, Communications, Graphic Design, or Business is preferred

3+ years of relative marketing experience within the Commercial Real Estate Industry

Relevant Technologies – Adobe Creative Suite, Office 365 Suite, Salesforce, Asana

Visual and Graphic Design

Project Management

Communication

Organization

Attention to Detail

Experience in Real Estate Industry (Required)