Executive Director, PBM Client Reporting Product Leader

Executive Director, Client Reporting Product Development

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Executive Director, Client Reporting Product Development will lead and oversee the development of PBM front-end client reporting tools and systems. This leader will focus on meeting critical PBM client needs for data and reporting, including: pharmacy spend insights, historical cost trends and drivers, forward-looking projections of pharmacy spend, financial guarantee performance, product performance, member experience, and regulatory compliance. This person will lead an organizational transformation of the PBM client reporting experience into a strategic capability that drives client decision making in optimizing pharmacy spend and strengthens customer relationships.

This position requires an agile leader, who can set direction and pivot between multiple high-profile initiatives. Also, strong collaboration skills are necessary, working cross-functionally with other internal and external teams including but not limited to Regulatory Affairs, Account Management, Sales Operations, IT, Data & Analytics, and clients. The ideal candidate will have strong independent leadership skills, strong financial acumen, a robust technical skillset, as well as analytical and communication skills. In addition, the individual must be able to independently interact with and influence a wide range of senior stakeholders and demonstrate a consistent track record of delivering results.

You'll make an impact by:

• Shaping the strategy and direction of the Client Reporting Product, including a value-oriented product roadmap, alignment with business and technology stakeholders, and leading a team to continually evolve the product to meet changing customer and market needs
• Overseeing the development of one unified client reporting product that is highly automated and insights-oriented, with streamlined process to reduce administrative burden on the organization and its clients
• Building and delivering new reporting tools and features in a phased approach, with focus on minimum viable product (MVP) for key customer archetypes and eventual scale to end-state experience for entire customer base
• Ensuring an intuitive user experience in reporting tools for both internal and external customers.
• Aligning product development roadmap to priority user needs and PBM strategic goals
• Continuously identifying emerging customer needs and developing new features and automated reports in destination platforms
• Directing and monitoring reporting investment, ensuring optimal return on investment and accelerated client impact
• Partnering closely with data strategy teams to prioritize data enablement efforts that will unlock value from a client reporting perspective
• Partnering closely with reporting production teams to pursue process improvement, streamlining, and automation opportunities that improve organizational efficiency and deliver a better customer experience
• Partnering to ensure adequate documentation and training materials and programs are in place to promote appropriate use of tools both internally and externally

Required Qualifications:

• Ability to work Hybrid Model (in office part-time during week) if reside near a HUB location.
• 15+ years of demonstrated increasing responsibility roles in corporate environments
• 10+ years of demonstrated organizational skills (e.g., project management experience or managing cross-team/department initiatives with demonstrated success)
• 5+ years of leadership experience (direct report experience or equivalent experience without direct report)
• 5+ years of experience assessing and building a business case to identify areas of opportunities for the business
• 5+ years of experience with executing on strategic initiatives to drive improved operational performance
• Experience in Product Development
• Experience working with Agile product development teams
• Extensive experience translating customer needs into software product features, following the entire lifecycle from concept through delivery
• Experience in B2B SaaS product management
• Extensive experience in client/customer interaction

Preferred Qualifications:

• Advanced Degree/MBA
• Experience with one or more leading BI platforms (e.g., MicroStrategy, Tableau)
• Familiarity with data processing technologies (e.g., relational databases, SQL, SAS, R)
• Experience working in blended operating model that combines a software product with a service component (e.g., sales enablement, customer service, technical account management)
• Experience/Knowledge of SAP/HANA
• Prior experience working with or for a Pharmacy Benefits Manager (PBM)
• Experience in highly regulated compliance environment
• Process Improvement training / certification (such as Lean Six Sigma)

Education:

• Bachelor's degree required and/or an equivalent work experience

Pay Range:

The typical pay range for this role is:

$131,500.00 - $303,195.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people:

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.