Manager Digital Product - Remote Eligible

Manager Digital Product

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary: Manager responsible for defining and delivering digital product capabilities that improve customer and colleague experiences and drive measurable business outcomes. Partners with business, design, engineering, data, and operations to shape product vision and roadmap, translate needs into clear requirements, prioritize work based on value and feasibility, and ensure high-quality delivery from discovery through launch and ongoing optimization. Owns product performance through KPIs, stakeholder communication, and continuous improvement.

Required Qualifications:

• 5+ years of experience in digital product management (or closely related product role)
• 5+ years of experience owning a product roadmap and backlog
• 5+ years of experience prioritizing work using customer value, data, and delivery constraints
• 5+ years of experience defining and tracking product success metrics/KPIs and using insights to iterate
• 5+ years of experience partnering closely with engineering, design, and business stakeholders in an agile environment
• 5+ years of experience working with cross-functional teams to deliver products from discovery through launch

Preferred Qualifications:

• Experience building digital products for contact center/servicing workflows (agent tools, CRM integrations, case management, call routing, knowledge content)
• Strong written and verbal communication skills, including ability to influence without authority
• Experience delivering AI-enabled experiences with clear governance and measurement
• Familiarity with healthcare/payer domains and regulated environments (claims, benefits, eligibility, prior auth, member/provider servicing)
• Experience with journey mapping and translating service pain points into product requirements and adoption plans
• Strong partnership experience with data science/analytics to define KPIs, run experiments, and improve outcomes over time
• Experience coordinating across multiple tech teams and stakeholders (platform teams, security/compliance, operations), including handling dependencies and release planning
• Experience with process and framework adoption (standardizing templates, intake, prioritization, and meeting cadences across multiple PMs)

Education: Bachelor's degree in business, Computer Science, Information Systems, Data/Analytics, Engineering, or related field (or equivalent work experience)

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: The typical pay range for this role is: $92,700.00 - $185,400.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people: We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

We anticipate the application window for this opening will close on: 03/04/2026. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.