Servicenow Product Owner - App Store - Remote Eligible

Servicenow Product Owner – App Store

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The ServiceNow Product Owner – App Store is responsible for the end-to-end management and strategic advancement of the ServiceNow-based Application Store. This includes catalog governance, user experience, partnering with the Platform team on technical enhancements, and ensuring alignment with CSD 2.0, CMDB, and Software Asset Management (SAM) best practices. The role ensures that all catalog items are accurate, automated, compliant, and delivering an exceptional colleague experience.

This role sits within, or partners deeply with, the Digital Workplace team and is accountable for:

• User-facing App Store experience, including interface design, navigation, and catalog usability
• Catalog completeness, ensuring all required applications are published, current, and governed
• Stakeholder engagement, including communications, adoption reporting, and intake from business partners
• Front-end changes, coordinated with the Platform team for feasibility and technical implementation

Required Qualifications:

• 7+ years of ServiceNow experience
• 5+ years experience managing a ServiceNow based, user-facing AppStore
• Strong understanding of CSD 2.0, SCCM/JAMF automation
• Familiarity with CMDB and SAM

Preferred Qualifications:

• Strong communication skills
• Experience managing a large-scale software catalog
• Knowledge of SAM Pro, HAM Pro, Discovery
• Background in Digital Workplace, EUC, or Platform Engineering

Education:

• Bachelor's degree or, equivalent experience (HS diploma + 4 years relevant experience)

Pay Range:

The typical pay range for this role is:

$118,450.00 - $260,590.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people:

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.