Manager, Product (rops - revenue Operations) - Remote Eligible

Manager Of Product (Revenue Operations)

At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empower their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts. They take ownership of results and instill accountability in those they lead. They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work.

Sound like you? Then you might be a great fit for a Manager of Product (Revenue Operations) role with DaVita.

The ROPS Manager of Product is a key leadership role responsible for shaping the vision, strategy, and execution of products that power DaVita's Revenue Operations (ROPS). This individual will lead a team to implement and enhance business systems and processes, driving significant improvements across multiple business teams.

This role requires a blend of strategic thinking, deep analytical rigor, user empathy, and team leadership. The Manager, Product will translate complex operational needs, user insights, and business objectives into a clear product roadmap, defining and managing Objectives and Key Results (OKRs) to ensure every feature delivered advances business outcomes and improves the teammate experience. As a people leader, this manager will also be responsible for coaching and developing a team of analysts.

Essential Duties & Responsibilities

1. Product Strategy, Vision, & Roadmap

• Define and communicate the product vision and strategy, ensuring alignment with broader business objectives and company goals.
• Develop and manage the product roadmap, prioritizing features and initiatives based on user needs, business value, and strategic priorities.
• Partner with stakeholders across business, IT, and leadership to understand operational objectives, key results, and complex business problems.
• Own and manage product backlogs, guiding the team in feature prioritization with a clear connection to the overall strategy.
• Conduct quantitative and qualitative analysis to frame feature value, define success signals, and gain insights for adoption.

2. Product Discovery, Analysis, & Definition

• Lead the team in conducting discovery through structured user research, interviews, and journey mapping to identify pain points and behavioral drivers.
• Oversee the development of detailed documentation, including business requirements, process flows, use cases, and user stories that outline problems and opportunities.
• Perform and guide complex analyses related to systems, such as assessing the ROI of a change, and synthesize takeaways that connect to broader business objectives.
• Support the framing, development, and testing of assumptions related to user value, feasibility, and business viability.

3. Product Development, Project & Stakeholder Management

• Lead working sessions and facilitate interactions between business teams, product, and IT to ensure smooth delivery and alignment.
• Serve as an expert in the Software Development Life Cycle (SDLC), guiding business teams and directing next steps to progress projects.
• Proactively manage stakeholder communications, keeping partners informed of progress, risks, and changes to the roadmap.
• Function as the business lead for IT communication, facilitate User Acceptance Testing (UAT), and validate production deployments.
• Track thematic product metrics (e.g., user happiness, adoption, ROI) and report insights for iteration and continuous improvement.

4. Team Leadership & Mentorship

• Lead, mentor, and develop a team of system analysts, providing direction, coaching, and support for their work.
• Foster a collaborative and high-performing team culture centered on innovation and continuous improvement.
• Manage teammate performance, including goal setting, evaluations, and professional development.

Qualifications & Experience

• Education: Bachelor's degree or commensurate work experience is required.

• Experience:

  • A minimum of 6+ years of applicable work experience is required. Experience in product management, consulting, strategy, or operations is highly relevant.

  • Experience managing other teammates or leading project teams is strongly preferred.

  • Advanced knowledge and experience working within the Software Development Life Cycle (SDLC) and with agile methodologies are required.

  • Experience in healthcare and/or the revenue cycle is preferred.

  • Experience conducting user interviews, usability tests, or workflow analysis is preferred.

• Technical Skills:

  • Expertise with tools such as JIRA, Confluence, or similar project management and documentation software.

  • Proficiency in one or more analytical or report-building tools such as Excel, SQL, or Tableau is preferred.

• Core Competencies:

  • Strong leadership and mentoring capabilities.

  • Excellent analytical, organizational, and process improvement skills.

  • Ability to communicate complex ideas in a simple, easily digestible manner to a range of audiences.

  • Demonstrated ability to manage competing priorities and work cross-functionally in a fast-paced environment.

  • A strong commitment to DaVita's Core Values.

Here is what you can expect when you join our Village:

• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."