Staff Product Manager - Fintech, Client Experience - Remote Eligible

Staff Product Manager, Fintech Client Experience

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

This role sits within Deel's Fintech Client Experience group and owns the end-to-end product experience for how clients pay Deel.

You will be responsible for everything a client touches on the front-end of payments, from adding and managing payment methods, to paying invoices, configuring automatic payments, managing permissions, and understanding fees, FX, and payment status.

This is a high-impact Staff Product Manager role operating at the intersection of UX, payments, permissions, and complex financial systems. You'll work closely with multiple fintech and platform teams to deliver simple, trustworthy payment experiences on top of sophisticated backend infrastructure.

What You'll Own

You will own the client-facing payment journey across Deel's web and platform surfaces, including:

• The end-to-end client payment journey, from setup to successful payment handoff
• Payment setup and configuration (cards, bank transfers, billing details, autopay)
• Payment permissions and roles (who can pay, approve payments, or change methods)
• Automatic and recurring payment flows
• Visibility and clarity around payment status, receipts, overdue invoices, FX, and processing fees

Your scope typically:

• Starts when a client adds a payment method or an invoice becomes payable
• Ends once the payment is successfully handed off to the payment orchestration engine

Issues requiring deeper backend handling are escalated to partner teams such as Treasury, PSPs, or Credit Control — with you ensuring the client experience remains clear and coherent.

Typical Problem Spaces You'll Tackle

• Understand and resolve failed or declined payments, with clear root-cause explanations and next steps
• Gain confidence in payment status and invoice reconciliation
• See which payment method (card or bank account) was used for a given transaction
• Set up, manage, and trust automatic and recurring payments
• Navigate payment permissions and approval flows with clarity around access and roles
• Understand FX rates, processing fees, and charges with transparent, predictable explanations

Your goal is to ensure these questions are answered proactively in-product, reducing confusion, support dependency, and friction at critical payment moments.

How You'll Work

This role is highly cross-functional. You'll partner closely with teams across:

• Payment Orchestration & Automation
• PSP Integrations & Routing
• Credit Control & Invoicing
• Wallets & Transactions
• Treasury & Payroll
• FinCrime Compliance (verification and compliance-related flows)
• Support Operations (escalations and ticket flows)

You'll operate as a senior individual contributor who can shape strategy, define clear ownership boundaries, and drive alignment across teams — while staying deeply connected to execution.

What Success Looks Like

• Clear, intuitive, and reliable payment flows for clients
• Fewer failed, confusing, or opaque payment experiences
• Strong self-serve payment setup and management
• Reduced payment-related support tickets and escalations
• High client trust in Deel's financial UX at global scale

What We're Looking For

• Proven experience as a Senior or Staff Product Manager in B2B SaaS or fintech environments
• Strong product judgment in complex, regulated, or money-moving systems
• Experience owning client-facing workflows built on top of sophisticated backend platforms
• Deep empathy for user experience, paired with the ability to reason about technical and operational constraints
• Comfort operating in ambiguous problem spaces and driving clarity across multiple stakeholders
• Ability to influence without authority and lead through collaboration

Nice to have (not required):

• Experience working on native mobile applications alongside web platforms
• Exposure to payments, billing, invoicing, or financial operations products

Why This Role Matters

Payments are one of the most trust-sensitive moments in Deel's product. This role directly shapes how clients experience money movement — not just whether payments work, but whether they feel clear, predictable, and trustworthy at scale.

If you enjoy solving complex financial problems through elegant product design and want to work on systems that move real money for global businesses, this role will give you both impact and ownership.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you'll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.