Consultant - Customer Strategy & Design

Consultant - Customer Strategy & Design

At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems.

Deloitte offers career opportunities across Internal Client Services, Audit & Assurance (A&A), Tax & Legal (T&L) and our Consulting services business, which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T).

Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level.

Job Description

As a Consultant you will support the engagement team in the delivery of services to our clients on delegated engagements/projects within Customer Strategy and Design.

Key Responsibilities:

• Actively support the delivery of Customer Strategy and Design projects focused on:
• Customer strategy
• Segmentation
• Product innovation & design, product strategy management & delivery
• Growth strategy
• Proposition design
• Research & insights
• Customer centred operating models
• Data and analytics
• Digital marketing
• Pricing & promotions
• Experience design
• Gather and interpret client requirements in order to deliver exceptional quality to our clients
• Execute initiatives efficiently and effectively, whether it be presenting key findings, modelling a business case, building a dashboard, optimising a customer journey or researching global best practice
• Work with target users in contextual research, involved in product discovery work
• Problem-solve in unstructured environments where the diagnosis and solution may not be clear and lateral thinking is required.
• Assist in the preparation of client presentations/discussion documentation
• Actively engage with team in client engagements to support team delivery and self-development.

Qualifications

Minimum qualification:

• Tertiary qualification in Business, Finance, Accounting, Data or Computer Science, Engineering or related
• Industry-specific qualifications or an equivalent

Experience Required:

A total of 2+ years working experience within a client facing environment

• Minimum 2 years' working experience, ideally in a consulting environment or related field
• Experience in a strategy or customer role is advantageous

General:

• Exceptional communication skills both written and verbal
• Excellent report writing skills
• Highly adaptable, managing change and ambiguity with ease
• Ability to approach challenges and work with a proactive mindset and determination
• Strong learning ability to grasp new concepts
• Infuse energy and passion into daily tasks

This is an excellent opportunity to work with a top-tier consulting firm, delivering impactful solutions across various industries. If you're passionate and have a passion for innovation and customer success, we'd love to have you on our team!

Additional Information

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

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