Growth Manager

Growth Manager

About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe—including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply—rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

Your Role As a Growth Manager, you'll own acquisition, activation, and retention for self-service customers across Dialpad's suite of products. You'll work cross-functionally with marketing, product, data, design, and finance to build, test, and scale growth initiatives that drive meaningful user engagement and measurable business impact.

You'll act as the connective tissue between our growth strategy and execution—using data and creativity to turn insights into action, accelerate customer onboarding, and optimize for retention and revenue growth.

This position reports to our VP of Demand Generation and has the opportunity to be based in our San Ramon office.

What You'll Do

• Own growth performance across the entire self-service funnel, from acquisition through activation and retention.
• Forecast and report on growth performance, providing dashboards and insights that drive data-informed decisions.
• Build and execute growth strategies that drive user adoption, onboarding success, and long-term engagement, and also impact cross-sell and upsell.
• Identify, prioritize, and deliver high-impact growth initiatives based on revenue potential and speed to impact.
• Partner with product, data, and marketing teams to understand churn trends and develop strategies to reduce it.
• Lead end-to-end retention campaigns, collaborating with product, content, and marketing teams to optimize results.
• Continuously test, measure, and iterate on onboarding flows and customer touchpoints to accelerate time-to-value.
• Collaborate cross-functionally with marketing, PR, and content to maximize growth opportunities across all levers.
• Communicate effectively across teams and senior leadership, translating data and insights into clear, actionable recommendations.

Skills You'll Bring

• 5+ years of experience in growth, or product-led growth roles.
• Strong understanding of user analytics, experimentation, and growth metrics.
• Expert knowledge of digital marketing performance principles and analytics tools.
• Proven ability to work cross-functionally with global and virtual teams.
• Exceptional analytical and problem-solving skills, with a data-driven mindset.
• Ability to build strong relationships with both technical and business stakeholders.
• Deep understanding of growth loops, virality, and user engagement drivers.
• Resourceful, strategic, and comfortable operating in a high-expectation, fast-moving environment.
• Coding experience would be a bonus.

California Salary Range $137,750 - $170,083 USD

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.