Associate Product Manager

Associate Product Manager

Join Diligent's Foundational Services team as an Associate Product Manager and help shape the future of our platform. You'll take ownership of two critical services within our platform: centralized permission controls and an organizational structure service. This role is ideal for someone with a growth mindset, technical curiosity, and a passion for delivering meaningful outcomes.

Key responsibilities include:

• Drive the roadmap for our Organizational Structure service, including product discovery and prioritization.
• Support the development and evolution of an IAM-style roles and permissions service, enabling secure and scalable access across the Platform.
• Collaborate with cross-functional teams including Engineering, UX, Customer Service, Professional Services, and other Product Managers.
• Apply AI tools to accelerate research, documentation, and decision-making.
• Influence product strategy across business units.

What success looks like (first 6–12 months) includes:

• Support the growth and adoption of our permission controls service.
• Delivery of a prioritized roadmap for Organizational Structure.
• Completion of initial product discovery for high-impact features.
• Demonstrated use of AI tools to enhance productivity and decision-making.
• Early wins in applying AI to streamline workflows and support team adoption.

Required experience/skills include:

• 1-3 years experience in product management or as a product owner or business analyst.
• Background in a tech company or technical department.
• Entry-level fluency in AI tools (e.g., ChatGPT, Cursor, Copilot, Perplexity, v0).
• Customer empathy and a user-centric mindset.
• Strong communication skills across technical and non-technical audiences.
• Analytical thinking and comfort with data-driven decision-making.
• Collaborative approach to working with cross-functional teams.
• Execution focus with attention to detail and ability to manage multiple priorities.
• Curiosity and eagerness to learn new tools, technologies, and domains.

Nice-to-haves include:

• Understanding of identity management fundamentals (authentication, authorization, lifecycle management).
• Familiarity with access control models (RBAC, ABAC) and Zero Trust principles.
• Awareness of platform architecture and integration patterns (Okta).
• Basic querying and analysis skills (e.g., SQL, log queries).

Why you'll love this role:

• Be part of an AI-first company working on cutting-edge technology.
• Learn rapidly and contribute to impactful features.
• Collaborate with a team of smart, supportive professionals.
• Play a central role in shaping how customers and internal teams interact with our platform.

U.S pay range: $75,000 - $93,000 CAD

What Diligent offers you:

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients.
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few.
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.