Solutions Design Technician

Solutions Design Technician

Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events.

Role: Solutions Design Technician

Location: UK (hybrid 3 days minimum in the office)

Department: Customer Solutions and Services

Reports to: Solutions Design Manager

Why You're Here

As a Solutions Design Technician, you'll be the vital link between our cutting-edge technology and our customers' ambitions. Your expertise brings ideas to life—translating complex solutions into clear, compelling demonstrations that inspire confidence and win trust.

From owning the technical demo stage to supporting hardware scoping requirements, trade shows, and developing global experience centers, you'll play a central role in shaping how the world experiences our technology. By collaborating with customers, internal departments, external third-party vendors, and strategic partners, you'll turn our offerings into clearly articulated solutions that drive success, customer satisfaction and showcase our brand as the industry leader.

What You Are Here To Do

Key Responsibilities:

Technical Demonstrations & Client Experience: Provide technical support to the sales and solutions teams, creating and delivering best-in-class experiences for clients visiting our offices. Deliver demonstrations of the hardware, software, and workflows that the company sells. Take charge of the demonstration stage and its equipment, ensuring all existing hardware is maintained and in excellent working condition.

Event & Trade Show Coordination: Assist in designing, preparing, and executing the company's international trade show presence. Work with internal teams and external vendors on either our or partner booths to ensure the company is portrayed in the best possible light. Attend trade shows, providing technical and sales assistance while demonstrating our hardware and software. Lead company-hosted industry events at the London HQ, playing a key part in defining what these experiences will be like for our clients, friends, and partners.

Project Support & Collaboration: Assist the solutions and sales team in gathering client requirements, determining technical needs, and creating customized solutions for customer projects. Support the coordination of responses to ROMs and the creation of project scopes, timelines, and budgets. Contribute to SOWs to reflect the project scope, timelines, budget, and overarching designs as required.

Vendor & Partner Coordination: Work closely with external vendors, strategic partners, and key internal teams to source, integrate, and deploy the solutions designed. This might include collaborating with vendors on LED stages, camera tracking systems, and other immersive technologies.

Research & Development: Stay current with industry advancements, emerging immersive technologies, and best practices in live events, immersive experiences, virtual production, broadcast technology, LED stages, and real-time rendering. Assist in evaluating new tools and techniques to improve project outcomes.

Testing & Validation: Assist in testing and validating technology solutions to ensure they meet performance standards in line with Disguise's delivery approach.

Experience:

• Experience working on technical projects (from concept to completion) in theatre, live events, concerts, virtual production, immersive technologies, OR a related field
• Experience creating system designs in CAD for the AV industry
• Familiarity with at least 2 of the following; video engineering, audio-visual (AV) systems, projection, object and camera tracking systems, LED panels, networking and/or real-time rendering technologies
• Experience in troubleshooting and problem-solving for complex technical systems
• Experience in 3D software such as Blender, Maya, Cinema4D, Unreal, Notch or Unity
• Practical experience in maintenance, setup and operation of technical equipment on a stage or related environment including inventory management, equipment maintenance and ensuring operational readiness
• Team-oriented with excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
• Ability to work in a fast-paced environment, manage multiple projects, and adapt to changing client needs.
• Strong organisational and time-management skills.
• Ability to work collaboratively with cross-functional teams, including technicians, engineers, project managers, and creative professionals.
• Experience in using Disguise would be a bonus, but not essential

Work Environment:

• Ability for occasional travel to on-site customer meetings within EMEA for scoping, or other business needs as required (roughly 2-5 times a year)
• Able to integrate with a flexible, hard working team. Eager to learn and adapt to a fast paced working environment.
• Occasional after-hours or weekend work may be required (roughly 1-2 times a year)

About Disguise

Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle. We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment.

Don't Disguise your differences.

Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere.

Our values:

• Honest. We are real with ourselves and our clients and share our ideas with openness and transparency.
• Evolutionary. We innovate using our user's ever-changing needs so our technology remains ahead-of-the-game.
• Fearless. We take the best path, not the easiest, and innovate where it's right, not where it's simplest.
• Resilience. We don't give up until we find the right solution, even if it means going outside our remit.
• Belong. We create an environment where everyone feels like they belong and is empowered to do their best work.

Our benefits:

• We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:
• Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
• Hybrid working between home and our offices (dependent on role and location)
• Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes
• Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries
• Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
• Training, coaching & mentoring