Product Designer

Product-Led Growth UX Design Team

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What You'll Do

Our Product-Led Growth UX Design team is looking for an enthusiastic, multifaceted Product Designer to lead UX, visual design, and experimentation work across our commerce and product experiences at Docusign. We're especially looking for someone with a strong background in designing complex SaaS management or administration tools. This is a unique opportunity to shape the experience of millions of our customers around the globe, both current and prospective.

In this role you'll lead detailed end-to-end design work, exploration through vision design, and continuous optimization through iteration and web experimentation. You'll be responsible for the UI, design architecture, interaction, visual and motion design. You'll organize and incorporate supporting qualitative research, lead reviews with your stakeholders, and work closely with your design team peers.

You're a talented, passionate, efficient designer with strong analytic and presentation skills. You collaborate with ease and bring cross-functional teams together around a common vision. You welcome feedback from a wide variety of stakeholders and tap your intuition to make the right decision in the absence of definitive facts. You adeptly balance business needs with simple, engaging, user-centered solutions. You're comfortable working in ambiguous and evolving circumstances, all the while pushing toward a vision for the best experience for your customers.

This position is an individual contributor role reporting to Director, Product Experience, PLG.

Responsibility

• Own and contribute to the end to end design of a wide variety of high impact commerce and product experiences
• Help develop the next generation of agentic and AI experiences while leveraging AI tools to ideate and increase your productivity
• Sketch, wireframe, and prototype to turn concepts into high-fidelity designs and design systems
• Produce visually compelling end to end experiences that fit seamlessly within the broader brand context
• Drive qualitative research with research partners to better understand your customers, to validate the direction of your design work, and to supplement quantitative data
• Use analytics data to constantly validate, improve, advocate for, and measure the success of your work
• Use competitive analysis and industry standard best practices to identify new user experiences that will deliver value to our customers
• Drive design reviews and vision discussions with stakeholders, actively managing live feedback to align on direction and ensure design quality
• Work closely with your design team peers through regular critique, project collaboration, and mentorship
• Work closely with both the marketing and product design teams to build cohesive end to end customer experiences
• Work in close partnership with our product managers to help define the project roadmap and execute on project requirements and business objectives
• Work with our engineering teams to provide guidance and ensure the quality of the implementation of your work
• Collaborate with writing and content partners to ensure messaging aligns with go to market strategy and ensures coherence across existing surfaces
• Work with customer support partners to help identify potential problems and project opportunities

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What You Bring

Basic

• BA/BS degree or equivalent work experience
• 8+ years of user experience (UX) design work
• A portfolio (with password) of work demonstrating strong systems design skills and innovative work
• UX Design in a SaaS, and/or B2B or B2C commerce platform experience

Preferred

• Strong data driven design, user research, storytelling, and prototyping skills
• Specialization in designing complex SaaS finance, billing, or administration experiences
• Know and use current web standards for desktop and mobile
• Clean design aesthetic with a strong eye for layout, color, and typography
• Ability to communicate design ideas persuasively and concisely
• Strong interpersonal, written, and oral communication skills
• Curious and open-minded with a growth mindset

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $140,000.00 - $225,075.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $133,800.00 - $197,750.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers, and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and