Senior Staff / Principal Content Designer

Senior Staff / Principal Content Designer

Product - Design

Ebury London Office - Hybrid: 4 days in the office, 1 day working from home per week

We are looking for a highly experienced Senior Staff / Principal Content Designer to establish exceptional content foundations for the company, defining tone of voice, personality and values. With your expertise, you will drive innovation and collaboration to bring ideas from inception to execution. You will push the boundaries of our verbal identity, exploring new possibilities for what we can achieve.

As an individual contributor, you will take ownership and lead with autonomy. You will champion the user's voice and contribute to a team that ships remarkable experiences. In this role, you will have the opportunity to shape the future of our product suite, help grow the team and directly influence the experience for our customers. This role is based in London, UK, in a hybrid work environment requiring being in-office 4 days per week.

What you'll do as a Principal Content Designer:

• Establish the tone of voice and messaging across the product suite, creating guidelines to ensure consistency and empower teams across the company.
• Use systems thinking to connect the dots across the customer journey, ensuring seamless and engaging communication at every touchpoint.
• Concept, design, and write content to test messaging and voice while evolving the product's verbal identity.
• Partner with design, marketing and product teams to align messaging with platform-specific nuances and evolve the end-to-end design process to deliver exceptional customer experiences.
• Audit existing experiences, applying insights and metrics to identify opportunities to inform the product roadmap.
• Build empathy for customers by deeply understanding their needs and elevating content quality across the company.

What you'll need:

• 10+ years of relevant professional experience in content strategy, UX writing, or content design, with a strong track record of shipping world-class products.
• A portfolio showcasing writing craft with case studies and examples of work for global or multilingual audiences.
• Expertise in UX disciplines like information architecture, systems design and content research.
• An interest in leveraging AI tools to enhance content development and iteration process.
• A collaborative mindset and proven ability to build trusted relationships with cross-functional teams like product, marketing, legal and compliance.
• Ability to balance and prioritise multiple projects in a fast-paced environment

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central London Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the 'Apply' Today and discover your potential at Ebury!