Product Experience Coach

Product Experience Coach

We are seeking a Product Experience Coach to help our product and UX teams elevate customer-centric practices, improve user experience outcomes, and build stronger discovery-to-delivery connections. This role is focused on coaching, enabling, and guiding product members and UX teams in embedding user insights into their decision-making process to deliver measurable improvements in customer experience.

Pay Rate: $110 - $120 W2

Responsibilities

• Assess Product Pain Points: Analyze current product challenges tied to user experience, usability, and adoption.
• Coach on Discovery Practices: Guide product teams in conducting effective product discovery sessions to uncover unmet or underserved customer needs.
• Facilitate Customer Journey Understanding: Enable product managers and UX engineers to create and leverage journey maps, experience maps, and service blueprints.
• Embed Research in Delivery: Teach teams to interpret, synthesize, and apply user research and data insights into product decisions and backlog prioritization.
• Shape Backlog for Experience Outcomes: Partner with product leaders to translate research findings into actionable backlog items that directly improve user experience.
• Measure and Monitor UX: Define and implement metrics, benchmarks, and feedback loops to measure user experience and track improvements over time.
• Coach for Sustainability: Build capability within product and UX teams so they can independently sustain user-centered practices.

Experience Requirements

• Proven experience in product management, UX research, or design coaching.
• Strong knowledge of product discovery techniques, customer journey mapping, and experience mapping.
• Familiarity with agile delivery frameworks and how UX integrates into product backlogs.
• Ability to translate research findings into business outcomes.
• Strong facilitation, coaching, and communication skills with cross-functional teams.
• Experience measuring UX effectiveness with qualitative and quantitative data.

Desired Skills

• Expertise in human-centered design and design thinking practices.
• Comfortable coaching senior stakeholders as well as hands-on practitioners.
• Experience with tools such as Figma, Miro, UserTesting, Qualtrics, or similar.
• Strong analytical skills with ability to link customer experience improvements to ROI.