Manager, Revenue Cycle Instructional Design

Emory Healthcare Job Opportunity

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship and leadership programs
• And more

Job Description

The Mgr, Epic Revenue Cycle Instructional Design provides supervisory leadership and strategic direction for Revenue Cycle instructional design at Emory Healthcare. This role leads a team of Epic Revenue Cycle Instructional Designers, ensures consistency and quality across curriculum and training environments, and serves as the senior escalation point for complex workflow or training issues. The Lead balances people leadership with hands-on execution in curriculum development, environment management, and enterprise alignment with Revenue Cycle operations, Emory Digital, and Quality Assurance.

Responsibilities:

• Provide direct supervision, coaching, and performance management for Instructional Designers.
• Ensure Instructional Designers effectively develop and support Credentialed Instructors within assigned areas.
• Set expectations for responsiveness, quality, operational alignment, and standardization across the team.
• Mentor team members in workflow depth, stakeholder management, and instructional design practices.

• Review/approve curriculum and training environment build to ensure accuracy, consistency, and standardization.
• Establish and enforce standards for tone, documentation, version control, and delivery expectations.
• Coordinate cross-training and knowledge sharing to reduce silos and single points of failure.

• Act as primary liaison between RC Training, operational leadership, and Emory Digital application teams.
• Ensure training impacts are considered in workflow design, build decisions, and optimization initiatives.
• Serve as escalation point for complex workflow/training issues and resolve proactively.

• Provide guidance on adult learning methodology and performance improvement strategies.
• Partner with QA to identify enterprise performance trends and develop remediation/refresher education strategies.
• Support planning and execution for Epic upgrades, optimization efforts, and major enterprise initiatives impacting training. Additional duties as assigned.
• Travel: Minimal Work Type: Hybrid

Minimum Qualifications:

• Education: Bachelor's degree or 4+ years of healthcare experience in lieu of degree.
• Experience: Minimum 3-5 years in training/instructional design/QA; demonstrated leadership/mentoring experience.
• Certification: Epic Revenue Cycle certification required.
• Knowledge, Skills, and Abilities (required):
• Demonstrated ability to lead, coach, and develop a team.
• Strong governance mindset: standards, documentation, consistency, accountability.
• Strong knowledge of RC workflows across hospital/professional billing and/or access/coding domains.
• Strong relationship-building and ability to influence operational and technical partners.
• Strong problem-solving, workflow mapping, and process improvement skills.

Preferred Qualifications:

• Formal leadership of training teams or cross-functional programs.
• Demonstrated ability to influence without authority.
• Knowledge, Skills, and Ability Requirements (preferred):
• Enterprise-scale training strategy and operating model design experience.
• PHYSICAL REQUIREMENTS (Medium Max 25lbs): Up to 25 lbs., 0-33% of the work day (occasionally); 11-25 lbs., 34-66% of the work day (frequently); 01-10 lbs., 67-100% of the work day (constantly); Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste, Chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.