Member Marketing Coordinator

Member Marketing Coordinator

Ensemble Travel Group is a leading travel agency consortium of top-tier agencies throughout the U.S. and Canada that was established in 1968. Part of Kensington Tours since June 2022, Ensemble provides members with access to exclusive offers, unique hosted tours, partnerships and superior marketing opportunities with best-in-class suppliers, and proprietary travel platforms such as ADX that offers agents instant commission visibility, one click insurance and more to improve efficiencies and earnings. Ensemble maintains offices in Toronto and New York.

This is a hybrid role based in Toronto, ON - 2 days a week.

About the Role:

The Member Marketing Coordinator is a key contributor to Ensemble's Marketing team, supporting the execution of member-facing marketing program initiatives and day-to-day operations. This highly collaborative role ensures seamless support across onboarding, CRM management, and ongoing member inquiries. The ideal candidate is organized, tech-savvy, and thrives in a fast-paced, detail-oriented environment with multiple stakeholders.

Key Responsibilities:

Member Marketing Coordination

• Serve as the frontline for member marketing inquiries via a ticketing system, providing timely and professional responses that enhance member satisfaction.
• Support onboarding of new members into the Ensemble Member Marketing Program, including HubSpot onboarding and training on tools and best practices.
• Assist with maintaining a clean and accurate CRM (HubSpot) database through data entry, updates, and regular audits.
• Assist in the rollout of member-facing campaigns designed to increase program enrollment and engagement, ensuring alignment and timely execution.
• Assist in tracking and reporting on member marketing performance metrics.
• Help develop and maintain documentation for onboarding processes, CRM usage, marketing FAQs, and internal workflows.

Required Skills & Experience:

• 2–3 years of experience in a marketing coordination, project management, or customer support role; experience in the travel or membership industry is a plus.
• Proficiency with Microsoft Excel and handling large data sets.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, Teams); familiarity with SharePoint, OneDrive, and Forms.
• Experience with CRM platforms, preferably
• Experience using project/task management tools like ClickUp or similar.
• Strong written and verbal communication skills, with an emphasis on clarity, accuracy, and tone.
• High attention to detail with the ability to juggle multiple projects and deadlines.
• Strong organizational and documentation skills.
• Customer-first mindset with a proactive, solutions-oriented approach to problem-solving.

Preferred Qualifications:

• Experience in marketing campaign execution or coordination.
• Understanding of digital advertising best practices.
• Familiarity with B2B marketing environments, preferably with client engagement.

We provide a competitive compensation package with a strong pay-for-performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected base salary for this position is $45,000 to $55,000.

The actual compensation may vary depending on local market conditions, geography, and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.