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AI Product Owner – Contact Center - Remote Eligible
Own AI product for contact center from concept to delivery with data-driven decisions
Remote
yesterday
eTeam
Provides IT staffing, consulting, and workforce solutions to enterprises across technology, engineering, and professional domains.
3 Similar Jobs at eTeam
AI Product Owner – Contact Center
Role name: AI Product Owner – Contact Center Work site: Stamford, CT (Remote)
Qualifications:
- Contact center experience focused on customer-facing experiences, not back-end systems (e.g., Pega).
- Experience designing conversational flows, including deterministic bots/IVR and digital self-service journeys.
- Product Owner experience (not project management), with strong business analysis and data-driven decision-making skills.
- Ability to analyze call volume, business rules, and operational data to make informed product decisions.
- Availability to travel 1–2 times per month to Denver (required).
Nice to Have:
- Experience with Google's contact center platform
- Experience is telco is a plus
About eTeam
Provides IT staffing, consulting, and workforce solutions to enterprises across technology, engineering, and professional domains.