Salesforce Product Owner - Remote Eligible

Client Product Owner

Location: Waltham, MA (Remote with quarterly travel) Duration: 6 months

Strong knowledge of:

• Client CRM
• Service Cloud (case management, customer service)

Understanding of:

• Data model & integrations
• APIs & middleware (MuleSoft preferred)
• Workflows, flows, and automation

Product Ownership & Agile Skills:

• Backlog management & prioritization
• Writing clear user stories with acceptance criteria
• Strong stakeholder management
• Experience with SAFe / Agile frameworks
• Ability to balance business value, technical constraints, and delivery timelines

Nice-to-Have:

• SQL knowledge
• Utility experience

Be a business advocate and product leader, working closely with stakeholders to define & refine, as well as prioritize features and capabilities aligned with strategic goals.

Own the product requirements throughout the lifecycle through initial discovery into documentation to development, testing, & rollout.

Be a leader with the requirements gathering & elicitation process, translating complex business needs into clear, actionable user stories, use cases, process flows & acceptance.

Prioritize features and enhancements based on business value, risk, and operational impact.

Ensure Client solutions support CIS, billing, metering, outage management, and field service processes.

Partner with gas utility business leads (Customer Operations, Field Operations, Billing, Compliance, IT)

Gather, analyze, and translate business requirements into clearly defined user stories and acceptance criteria

Act as the primary decision-maker for scope, priorities, and trade-offs

Communicate product status, release plans, and outcomes to executive and operational stakeholders

Collaborate with Client architects, developers, QA, and system integrators

Validate delivered solutions meet gas utility business needs and regulatory standards

Ability to influence without authority via professional and effective communication is a must

Proactively identify scope risks, dependencies, & potential mis-alignments where one can work closely with Product Owner and Project Implementation Managers to escalate and mitigate as needed.

Collaborate with highly technical and equally talented cross-functional teams: UX, developers, QA, and business stakeholders to deliver a seamless, user-friendly/centric product experience.

Support and influence product backlog grooming, sprint planning, and ongoing Agile ceremonies.

Provide clarity & context for user stories during the development cycle

Partner with QA and UAT teams to validate deliverables are being met to exceed business expectations.

Leverage customer feedback and data insights to continuously iterate and improve product features.

Experience in Advanced Agile Methodologies, Specifically SAFE.

Align Technical capabilities with gas utility objectives, regulatory mandates, and customer service goals