Product Manager (sales Ancillary Team)

Product Manager

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay with the Athens office being one of the largest, hosting around 630 employees working from the center of Athens for the rest of the world.

Product manager has an end-to-end responsibility for a portfolio of one or more ancillary products, setting the vision and roadmap for the products and ensuring high quality and high performing products. Product manager is responsible for initiating and launching new ancillary products and/or features (e.g. bundles, ML solutions..) An ancillary product manager plays an important part in the company's ability to reach the overall contribution and growth targets

Responsibilities

• End-to-end responsibility for a portfolio of one or more existing ancillary products
• Responsible for defining the vision of the product, collecting insights regarding customer needs, analyzing the market and competitors, as well as aligning internal and external stakeholders on the vision.
• Market monitoring and researching new products/features
• Responsible for setting and driving the product development roadmap and taking an active part in quarterly planning and prioritization with Product owners and other stakeholders.
• Prioritizes new features and capabilities related to the products, as well as stakeholding them during development
• Responsible for initiating and launching new ancillary products and/or features (e.g. bundles, ML solutions..)
• Build business case for new products and/or new features
• Specify requirements and stakehold the development. Coordinate so all internal and external requirements are met. Ensure a structured launch.
• Working closely together with Ecom, Customer experience and UX to design a high quality customer experience end-to-end (at purchase, post booking, self service)
• Ensures there are internal processes and guidelines where needed, for example related to Customer service handling and UX guidelines
• Ensure that product presentation, terms and conditions, processes are privacy and legally compliant.
• Setting relevant pricing framework in close collaboration with revenue management
• Setting relevant product performance KPIs, data requirements and possibilities for monitoring the performance.
• Follow up on product performance from all relevant view points; sales performance, customer satisfaction, fulfillment/quality. Troubleshoot issues.
• Compare and source providers (where relevant)
• Main contact towards Bcom on questions related to the products.
• Responsible for commercial contracts with 3rd party providers