VP Product, Marketplace Services

Etsy Marketplace Services Leader

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range: $305,000.00 - $396,000.00

What's the role? You'll lead and grow Etsy's Marketplace Services, shaping product strategy, execution, and outcomes. This area includes Payments, Global Orders (Fulfillment + International), and Agentic Commerce. You'll partner closely with Fulfillment, Payment, and International Operations teams, and Payment Partnerships, to deliver reliable, high-impact solutions that delight buyers and sellers worldwide. This is a full-time role reporting to the Chief Product and Technology Officer. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy's Brooklyn Office Hub or in the San Francisco Bay Area may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our work modes and workplace safety policies.

What's this team like at Etsy? You'll lead and grow Etsy's Marketplace Services, shaping product strategy, execution, and outcomes. This area includes Payments, Global Orders (Fulfillment + International), and Agentic Commerce. You'll partner closely with Fulfillment, Payment, and International Operations teams, and Payment Partnerships, to deliver reliable, high-impact solutions that delight buyers and sellers worldwide. This is a full-time role reporting to the Chief Product and Technology Officer.

What does the day-to-day look like?

• Lead a multi-year product vision and roadmap, connecting strategy to company priorities and measurable results.
• Hire, mentor, and grow your team, designing initiatives and squads that deliver real value.
• Collaborate across teams — Engineering, Design, Analytics, Marketing, Customer Operations, Trust & Safety, Finance, Legal, and Partnerships — to build scalable, cohesive solutions.
• Embed compliance, risk, and regulatory requirements into product plans, working with Legal and Payments leadership (including EPIL/PSD3 for EEA sellers).
• Enhance buyer and seller experiences with fast checkout, clear pricing, transparent post-purchase updates, reliable fulfillment, and strong partner networks.
• Set and track KPIs for checkout completion, payment success, on-time delivery, and cross-border trust.
• Grow external partnerships with payment providers, BNPL partners, and shipping carriers to expand reach and reliability.
• Strengthen platform quality and reliability with Infrastructure teams, applying shared standards for observability, redundancy, and scalability.
• Represent Marketplace Services in executive forums, sharing trade-offs, investment cases, and progress with clarity, confidence, and energy.
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• Bring 15+ years of product management experience, including 8+ years leading managers and multi-initiative portfolios in marketplaces, fintech/payments, logistics/fulfillment, or platform services.
• Own P&L-impacting roadmaps and turn strategy into iterative, measurable results.
• Ship regulated payments, risk-aware systems, or complex cross-border/fulfillment solutions with Legal, Finance, and Operations partners.
• Scale and coach high-performing teams, across levels and geographies, with energy and purpose.
• Lead hands-on, focusing on clarity, outcomes, and sequencing foundational platform work alongside experience improvements.
• Communicate with influence and impact across executives, partners, and teams; tell concise, data-informed stories.
• Empathize with Etsy's buyers and sellers, and create products that balance utility, trust, and delight, keeping Commerce Human.

Additional Information

What's Next If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about. Our Promise At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.