Product Operations & Program Manager

Product Operations & Program Manager

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Job Description

The Product Operations Manager will help drive excellence across the centralized IDF and Decisioning Product Organization. Reporting into our Product Director, you will be responsible for implementing and managing operating mechanisms, OKRs, scorecarding, and priority program execution.

You will champion best practices, expand best-in-class program management standards, and enable consistent operational frameworks across IDF and Decisioning.

You will implement program management processes including scope definition, scheduling, human resource and material planning and allocation, risk management planning, cost and budget management and quality assurance. You will form teams from local and remote sources, both within the region and in the wider global group and ensuring close communication and teamwork to contribute to project success.

Operating Mechanisms:

• Design, implement, and maintain core operating rhythms for the product organization.
• Ensure alignment across teams through structured governance and reporting.

OKRs & Scorecarding:

• Define and track Objectives and Key Results (OKRs) for product teams.
• Develop and maintain scorecards to measure performance and progress against strategic goals.
• Identify, mitigate, and recommend alternatives on handling risks and issues that threaten the successful execution of OKR's.
• Monitor and report OKR progress. Identify potential sources for solutions.

Priority Program Execution:

• Drive execution of high-priority programs and initiatives across IDF and Decisioning.
• Monitor milestones, risks, and dependencies to ensure delivery.

Strategic Planning & Budgeting:

• Lead annual and quarterly planning cycles for product teams.
• Partner with finance and leadership to manage budgets and resource allocation.

Program Management:

• Provide centralized program management support for IDF and Decisioning initiatives.
• Ensure consistent documentation, communication, and stakeholder engagement
• Interact and manage internal and external stakeholders, determine project needs and priorities. Including cross functional remote global teams.
• Acts independently to determine methods and procedures on new assignments
• Can work on complex problems, requiring an evaluation of intangible variables.
• Identifies areas where process improvements may benefit performance.
• Escalates any risks/issues.

Qualifications

• Proven experience in Product Operations, Program Management, or related roles.
• Strong understanding of OKRs, scorecarding, and strategic planning processes.
• Familiarity with IDF and Decisioning products or similar technology domains.

Additional Information

Benefits package includes:

• Hybrid and flexible working
• Great compensation package and discretionary bonus plan
• Core benefits include pension, bupa healthcare, sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together