Techical Training Specialist - Product

Technical Training Specialist - Product

As a leading global software and product organization, Experian needs the very best capability and talent in our product and engineering roles. And to attract and retain the very best talent, our goal is to offer unrivalled opportunities to grow careers and develop your skills.

This role sits as part of a team who ensure that our Product teams have access to learning and development opportunities to keep their skills relevant; to upskill for new technologies and to develop their skills for career progression and growth; ensuring that Experian has the best skilled talent to deliver our products to market.

This role will focus on the development of our Product Management community globally. They will be leading the implementation of the Product Academy & subsequently lead the day-to-day running of the academy. They will be accountable for maintaining an academy roadmap, which will cover content management; business engagement; learner awareness, adoption & engagement. There are exciting opportunities to innovate and focus on both formal learning as well as social learning; and lead on the strategy for Technical Early Career pipelines in our global hubs, including University partnerships.

The role holder will be successful by working in partnership with the Capability Owner, Capability Committee, Global Talent and Learning team, and HR Tech teams to bring the academy to life for Experian to deliver on our organizational objectives.

Strategic

• Consulting with the business to understand the capabilities in depth; and the priorities as outlined by the Capability committee and owner. Keeps close to the business strategy to inform the Academy strategy.
• Prioritises work and focus according to business value and creates/maintains a roadmap for the Academy with a clear release plan.
• Maintains oversight of all aspects of the day to day running of the Academy and works with other Academy leads to leverage opportunities to co-create; share best practice; and move the global Academy approach to move forwards to meet the needs of our learners and our business
• Maintains excellent communications and reporting back to all key stakeholders to ensure appropriate business sponsorship and engagement. Meets regularly with the Academy council, managing the agenda and chairing the conversations alongside the Capability Owner.
• Regularly reviews feedback through our listening channels and uses this to inform the roadmap, strategy, content and communications approach
• Ensures appropriate HR leaders are engaged as appropriate in the skills and learning strategies.
• Builds university partnerships for intern, co-op programs for the Product Academy
• Ensures alignment with our global HR products such as the Global Career Framework, to ensure that the user experience is fully aligned.

Operational

• Mapping, sourcing and creating the Course Curriculum and learning paths for different personas
• Creating learning journeys for teams and individuals within the Academy by role, level and skills needed within Product and Engineering
• Liaises with suppliers and vendors to get the most from our partnerships and products
• Ensures content is of a quality standard and adheres to Experian's guidelines
• Designs/implements standardized assessments to measure proficiency (with the global career framework/skills team)
• Identify/design and deliver relevant learning resources and experiences in partnership with communities of practice, such as bite-sized learning, gamification, nudges, projects, gigs, bootcamps, hackathons, etc to maximise effectiveness, engagement and retention
• Leverage known education principles and stay up to date on new training methods and techniques
• Assessing and evaluating the effectiveness of all learning interventions to ensure consistently high levels of design, delivery and ROI.
• Managing the internal communication of L&D programmes to build employee engagement, understanding, take up and reputation of programmes.