Marketing Operations Associate - Campaign Ops

Operations Associate

Are you ready to shape the future of sports fan engagement on a global scale? Fanatics is building a leading global digital sports platform; with the Fanatics App positioned as the front door to fandom. Our vision is to connect with sports fans across their digital journey, creating a sense of community and shared passion. We're building an integrated, personalized, and immersive experience across all Fanatics businesses, igniting the power of sports to foster connections, inspire change, and drive community. We're a team that values collaboration, creativity, and the power of sport to unite people worldwide. The Fanatics App team seeks an operations associate to support campaign execution and analytical insights across FES digital product surfaces. This role is designed for a detail oriented problem solver with a strong operational mindset. You will be responsible for operationalizing campaigns, maintaining content/promotional accuracy, and producing insights that inform decision making across Marketing, CRM and Product. This role blends hands on execution with continuous process improvement and reporting rigor.

Responsibilities

Campaign & Promotion Operations

• Support the creation, execution, and monitoring of marketing and promotional campaigns across the Fanatics App for ecosystem marketing.
• Collaborate with Marketing, CRM, Commercial, Product, Legal, and Customer Service to ensure campaigns are operationalized correctly end to end.
• Assist in briefing and QA'ing creative assets tied to campaigns.
• Troubleshoot operational issues and support launch adjustments to protect the customer experience.

Process Improvement & Workflows

• Identify opportunities to streamline workflows and improve operational processes across Marketing, CRM, Product, and Support.
• Recommend data driven improvements to structure, execution, and measurement.
• Champion the end to end customer experience through operational excellence.

Qualifications

• 1–3 years of experience in operations, analytics, marketing operations, or a related role.
• Strong analytical mindset with experience working in data driven environments.
• Familiarity with the sports calendar and landscape
• Highly detail oriented with experience owning workstreams.
• Curious, fast learner with a willingness to dive deep into new systems and operational models.
• Collaborative, empathetic team player comfortable working cross functionally.
• Bachelor's degree in Business, Marketing, Analytics, Sports, or related field.
• Willingness to work flexible hours including occasional evenings or weekends as needed.

The base salary range for this role is $70,000 - $77,000 depending on job-related knowledge, skills, and experience. This role is eligible for the Fanatics annual bonus program. In addition to the base, bonus, and equity, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off and other benefits like GymPass, Pet Insurance, Family Care Benefits, Free Shipt deliveries, and more. We'll also give you $700 to set up your home office!