Staff Product Manager

Staff Product Manager

We're seeking a self-driven, high energy, technical Staff Product Manager to lead the evolution of our AI/ML Platform. This role sits at the intersection of customer empathy, technical depth, and product rigor. You'll collaborate with business stakeholders, data scientists, ML engineers, and product teams across Fanatics to identify the most valuable use cases and build scalable AI capabilities in the platform that serve them.

Mission

Accelerate the adoption and impact of AI across Fanatics. We enable teams at Fanatics to seamlessly leverage data, machine learning, and generative AI to enhance fan experiences, optimize business operations, and create new value streams.

Key Responsibilities

• Shape the platform vision & strategy: Define a compelling roadmap that bridges business needs with AI/ML innovation, ensuring clear alignment to company objectives and influences company-wide technology and product decisions.
• Deeply understand customer context: Partner with business and product teams to uncover real problems, not just surface-level requests; translate them into actionable platform capabilities.
• Drive execution with clarity: Lead cross-functional teams through ambiguity—breaking down complex initiatives into clear priorities, milestones, and measurable outcomes.
• Anchor the platform to outcomes: Ensure platform investments translate into tangible business value—improved efficiency, new insights, or fan experience enhancement.
• Define success through metrics: Establish the right KPIs to measure adoption, performance, and impact of the AI/ML platform.
• Champion customer-centric AI adoption: Educate and evangelize how teams can leverage AI responsibly and effectively. Design and implement processes that ensure AI adoption across all product teams.
• Drive alignment and clarity across the organization: Build trust and influence with business and technical stakeholders through exceptional communication, collaboration, and storytelling.

What You'll Bring

Proven ability to operate with high ambiguity and drive clarity in undefined business opportunities.

Strong empathy for business users and deep curiosity about their workflows.

Solution orientation—translating customer context into scalable, usable tools.

Exceptional communication skills—able to distill complexity into crisp narratives.

Solid foundation in data, ML, and AI concepts—you understand how models, prompts, and pipelines fit together.

Experience building or scaling platform products (internal tools, APIs, data platforms, or AI/ML infra).

Ability to align engineering innovation with business impact.

Comfortable working with engineering and data science teams on technical trade-offs.

Analytical and structured thinker; adept at prioritization and focus.

Strong "say no" muscle—protecting clarity and direction.

Experience influencing executive-level decisions and driving alignment across multiple functions.

Metrics-driven mindset with a bias for measurable success.

High energy, initiative, and ownership—comfortable leading without waiting for direction.

Preferred Qualifications

8+ years of product management experience, including 2+ in data, ML, AI ethics, or platform domains.

Track record of successfully launching and scaling platform products.

Experience with prompt engineering, agent development techniques, and modern AI/ML tools and frameworks (e.g. Copilot Studio, Amazon Bedrock, N8N etc).

Background in engineering, computer science, or related technical discipline preferred.

Experience working in a fast-paced, high-growth environment.

Why this role at Fanatics

In this role, you'll work at the intersection of sports, commerce, and technology, shaping how AI drives the next era of fan engagement and business performance, working at the intersection of cutting-edge technology and business impact while building platform capabilities that will drive innovation across our global operations. You'll join a high-energy, entrepreneurial team passionate about building a world-class AI ecosystem across the global Fanatics platform.