Digital Marketing / Sr Product Operations Manager - 1 - Remote Eligible

Product Operations Manager

Serves as a strategic partner to group product managers and engineering leads, bringing clarity to complex, cross-functional efforts, ensuring alignment, accountability, and operational rigor across multiple teams or high-impact initiatives. Leads with influence, improving delivery systems, and building scalable processes that help the organization move faster, smarter, and with fewer surprises.

Essential Functions

• Leads operations for a product group or portfolio, spanning multiple teams and stakeholders.
• Shapes and runs quarterly and long-range planning processes, ensuring alignment to strategic goals.
• Coordinates readiness for major launches, including dependency tracking, communications, and risk mitigation.
• Builds and maintains dashboards for initiative health, delivery confidence, and KPI/OKR tracking.
• Partners with product and engineering leadership to improve flow of work and remove operational bottlenecks.
• Standardizes best practices across teams (e.g., intake, backlog grooming, defect triage, GTM workflows).
• Leads or contributes to enterprise-wide ops initiatives (e.g., tooling rollout, new governance models, value tracking).
• Coaches and mentors junior product ops managers.
• Lead and coordinate cross-functional product initiatives and programs across digital product teams, ensuring alignment on priorities, timelines, and deliverables.
• Provide visibility into key initiatives, milestones, risks, and dependencies to support leadership decision-making.
• Partner with product, engineering, and business stakeholders to ensure programs stay aligned with strategic goals and deliver expected outcomes.
• Facilitate planning, coordination, and follow-ups across teams to maintain momentum on critical product initiatives. Identify operational gaps or blockers and work with teams to remove obstacles and improve execution.
• Support development of program updates, status reporting, and executive communications related to major initiatives.
• Lead product operations coaching and enablement across digital product teams to improve consistency, speed, and product management practices.
• Define and maintain product standards, playbooks, and operating guidelines to support effective product development and delivery.
• Facilitate communities of practice (CoPs) for product managers and related roles, driving knowledge sharing, best practices, and continuous improvement.
• Partner with product, engineering, and design leaders to identify capability gaps and implement training, frameworks, and resources to strengthen product execution. Develop and deliver workshops, training sessions, and enablement materials that improve product management skills across the organization.
• Continuously assess product processes and recommend improvements to strengthen the organization's product operating model.
• Performs other duties as assigned.

Preferred Qualifications

• Experience leading complex cross-functional programs within a digital product or technology organization.
• Strong organizational and program management skills, including planning, tracking, and coordinating initiatives across multiple teams.
• Ability to navigate ambiguity and drive progress in fast-paced, evolving environments.
• Experience working closely with product managers, engineering teams, and leadership stakeholders.
• Strong communication skills with the ability to summarize progress, risks, and decisions clearly for leadership audiences.
• Experience with program tracking tools and operational frameworks commonly used in product organizations.
• Experience in product operations, product management, or product enablement roles within a digital product organization.
• Deep understanding of modern product management practices, including discovery, prioritization, road mapping, and outcome-based delivery.
• Demonstrated ability to coach product managers and teams on frameworks, best practices, and ways of working.
• Experience developing playbooks, standards, or capability-building programs within product organizations.
• Strong facilitation skills and experience leading communities of practice, workshops, or training sessions. Ability to influence teams and leaders without direct authority.

Minimum Education

Bachelor's degree in business or related field. In lieu of a degree, 8 years of practical experience may offset education requirements

Minimum Experience

Four years in product operations, agile program management, or enterprise delivery roles. Experience with portfolio planning, PI planning, or enterprise Agile/SAFe environments. Experience leading readiness and launch coordination for digital products.

Knowledge, Skills and Abilities

Proven success driving cross-team initiatives with measurable outcomes. Advanced proficiency in delivery tooling (Planview, Jira, ADO, Confluence, etc.). Executive communication skills, with the ability to translate complex progress into simple, actionable summaries. Strong systems thinking—able to connect the dots across people, process, and tools. Background in scaling operations for growing product organizations.

Job Conditions

Some business travel may be required.

Pay Transparency: CO: $9,208.38/mo - $20,002.65/mo, CA: $9,719.96/mo - $16,575.08/mo, NJ: $9,719.96/mo - $15,551.93/mo, OH & VT: $9,719.96/mo - $16,523.93/mo, MN: $9,719.96/mo - $19,132.97/mo, IL & NV: $9,719.96/mo - $20,002.65/mo, MD, NY & WA: $9,719.96/mo - $20,872.33/mo, MA: $10,231.53/mo - $20,872.33/mo, RI: $11,254.69/mo - $19,132.97/mo, CT: $11,254.69/mo - $20,002.65/mo, DC & HI: $11,766.26/mo - $20,002.65/mo, NYC: $11,766.26/mo - $20,872.33/mo

Pay: USA: $9,208.38/mo - $20,872.33/mo

Additional Details: This position is eligible for telecommuting and may be located anywhere within the United States excluding AK, HI and U.S. territories. Depending on your location, you may be required to work at a FedEx Campus several times per week