Principal Product Delivery Manager

Product Delivery Manager

The Product Delivery Manager (PDM) is a critical execution leader responsible for coordinating, managing, and driving end-to-end delivery across multiple products and releases. This role ensures disciplined planning, readiness, risk management, and communication throughout the product lifecycle.

The ideal candidate thrives in fast-paced environments, excels at cross-functional coordination, and brings strong operational rigor to help ensure products and enhancements are delivered with quality, predictability, and customer focus.

Key Responsibilities:

Planning & Portfolio Process Management

• Support PI Planning, ongoing prioritization, and quarterly planning activities across assigned products.
• Manage portfolio lifecycle gates (PLM) and ensure all artifacts, approvals, and checkpoints are met.
• Maintain alignment and structure between Aha and Jira, ensuring the "layer cake" view remains accurate and consistent.

End-to-End Delivery

• Lead cross-product program delivery, ensuring all dependencies, milestones, and risks are actively managed.
• Coordinate pilot programs, overseeing rollout plans, feedback loops, and success metrics.
• Drive delivery execution for releases and hotfix versions, partnering with CPO, CTO, and COO teams to prioritize and resolve issues.

Risk, Issue & Escalation Management

• Partner with CTO and COO organizations to manage risk, issues, and ERM processes, ensuring transparent tracking and mitigation.
• Conduct customer impact assessments for key changes, hotfixes, or release adjustments.
• Manage, track, and prioritize escalations in partnership with CTO and CPO teams, ensuring rapid triage and cross-functional alignment.

Client & Stakeholder Communication

• Track clients, latest versions, implementation or upgrade status as required.
• Support client communication related to release timelines, notes, and updates in partnership with Product Heads, Sales, and Operational teams.
• Ensure internal and external stakeholders have accurate, timely visibility into delivery progress.

Release & Change Management

• Lead the Release & Change Management process, including weekly, monthly, and quarterly cycles.
• Oversee the Release Readiness process, ensuring all packages, documentation, approvals, and dependencies are complete prior to deployment.
• Track and follow up on outstanding items to ensure release adherence and quality.

Tools, Reporting & Operational Excellence

• Manage Kantata tasks and reporting requirements for each release and Hotfix.
• Manage the Aha reporting process to ensure transparency and consistency across teams.
• Contribute to continuous improvement of product delivery processes, tooling, and KPIs.

Qualifications

Required

• 5+ years in Product Operations, Program Management, Release Management, or related delivery role.
• Strong understanding of agile delivery, PI Planning, and product lifecycle management.
• Proven ability to manage multiple cross-functional programs simultaneously.
• Excellent communication skills with experience engaging clients and senior stakeholders.
• Demonstrated ability to manage escalations, risks, and complex delivery scenarios.

Preferred

• Experience with Aha, Jira, and Kantata.
• Background in SaaS, technology, or financial services environments.
• Experience supporting large-scale release management and Change Control processes.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

• Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.
• Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
• Sustainability: Benefit from paid time off for volunteering and donation matching.
• DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!