Director - Escrow Product Management - Emiratised Role

Director- Escrow Product Management - Emiratised Role

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas, and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you'll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other, and respecting different viewpoints, we grow stronger – together.

Job Description

Job Purpose:

The Director for Escrow Product is responsible for leading the strategic vision, development, and management of our escrow product offerings. This role aims to ensure the delivery of innovative, secure, and efficient escrow solutions that meet market demands and regulatory requirements. The Director will drive product excellence by collaborating with cross-functional teams, analyzing market trends, and prioritizing customer needs to enhance the overall product portfolio and achieve business growth.

Accountabilities:

Lead the end-to-end product development lifecycle, from ideation to launch of the product.

Ensure timely delivery of high-quality escrow products that meet customer needs and regulatory standards.

Conduct thorough market research to identify trends, customer preferences, and competitive landscape.

Use insights to inform product development and positioning.

Work closely with sales, marketing, technology, and operations teams to ensure cohesive product development and implementation.

Foster strong relationships with internal and external stakeholders.

Gather and analyze customer feedback to continuously improve product offerings.

Ensure exceptional customer experience and satisfaction with escrow products.

Track and report on key product performance metrics.

Use data-driven insights to make informed decisions and optimize product success.

Aligning product development with business goals.

Develop business requirements as the basis for Technical Development, Operations, payments, processing, and other cross-functional departments to build systems, procedures, and materials (ideas) to support product development and ongoing product enhancements.

To handle the product roll-out regionally and globally for all escrow propositions.

Handle all risk assessment activities and reports.

Responsible for maintaining the regulatory and legal compliance requirements of all escrow products.

To attend client meetings along with CM Advisory/Coverage RMs and analyze project revenue details.

To re-assess the FTP benefits from GT and arrive at the applicable interest payable to the Developers (if applicable) on a frequency agreed with the respective Developers.

To update the standard Tariff structure of Escrow Management from time to time.

Liaising with the respective regulators for any clarifications/additional information regarding Escrow laws/Regulations for the smooth conduct of Escrow business.

Vetting of commercial escrow agreements with internal/external lawyers/opening of Commercial escrow accounts/checking the payment requests for compliance with the escrow agreement terms/liaising with payment team for execution of payments/closure of accounts, etc.

Close liaison with staff from GTB Advisory, Client Services, Payment Centre, Channel Support, Branch network, Relationship Managers, IT Desk, Operations, and other relevant stakeholders in the implementation process.

Participate in review of client agreements, service standards, and service quality to ensure that we meet and exceed the expectations of our clients.

Qualifications

Knowledge:

Excellent understanding of the ESCROW proposition, escrow laws, local and international regulations, and practices.

Knowledge of industry best practices and emerging technologies in escrow services.

Strong understanding of regulatory requirements and compliance in the escrow industry.

Ability to navigate complex legal and regulatory landscapes.

Sound knowledge of corporate and other cash management products and operations.

Strong grasp of financial principles, including budgeting, forecasting, and financial analysis.

Ability to manage financial aspects of product development and ensure profitability.

Excellent customer service skills. Skills to enhance product offerings based on customer insights and preferences.

Language proficient: Fluent (business) English, Arabic is preferable.

Key Attributes:

A self-starter, motivated, with aptitude and willingness to undertake self-learning.

Must demonstrate the ability to analyze and understand project credentials, good numerical skills required for project and revenue assessments, should have a high-level interpersonal skill.

Must have excellent verbal and written communication skills and be able to articulate concepts effectively. Creative mindset to drive innovation in product development. Willingness to change the status quo and explore new ideas.

Experience:

At least 7 years' experience in Escrow Services in product.

Good understanding of local and international GTB products, international cash management practices, and Digital platform operations.

Skills:

Strong results-oriented individual.

Strong communication skills.

Multi-tasking.

Organizational and planning skills.

Negotiation, decision making, and problem-solving skills.

Ability to manage high workload within a pressurized environment.

Strong work ethics – willingness to take a 'hands on' approach.

Education:

University Degree minimum Bachelor's degree.