Senior Product Operations Manager (12 Month FTC)

Senior Product Operations Manager

Flo is the world's #1 health app on a mission to build a better future for female health. Backed by a $200M investment led by General Atlantic, we became the first product of our kind to reach a $1B valuation in 2024 – and we're not slowing down. With 6M paid subscribers and the highest-rated experience in the App Store's health category, we've spent 10 years earning trust at scale. Now, we're building the next generation of digital health – AI-powered, privacy-first, clinically backed – to help our users know their body better.

This role is 12 month FTC Maternity Cover. The product operation managers at Flo value the user's needs above all else, and how those needs are served is the responsibility of our Product teams. They're fact-finders. They're builders. They're ideators of easy-to-use, information-rich resources across our whole platform. Along with Analytics teams, they get to the 'why' to create unrivaled user experiences.

This role contributes to the product management team's success by optimizing processes, enhancing cross-functional collaboration, managing resources, and ensuring the efficient delivery of high-quality products. You'll work with a (growing!) team of four other detail-oriented people who are unafraid to roll their sleeves up and boldly get into the nitty-gritty. The Product Operations team makes it easier to build things, and this is an opportunity for co-pilot product managers to handle the day-to-day tasks involved with development, influence strategy in how we create, and impact actual change. The position reports to the Head of Product Operations, which involves developing business processes, setting team goals, identifying and developing strategies for team priorities, and analyzing data.

Your experience must include: significant (usually 5+ years) experience working as part of product teams in software/consumer tech development companies, strong experience in teams that employ advanced product management and software development techniques, using scaled agile frameworks, demonstrated background in providing solutions based on strong problem-solving, critical thinking, and analytical skills, strong operational background and track record of making data-driven decisions, an ability to execute and deliver complex projects involving multiple stakeholders, and understanding of product development processes and familiarity with the tools and technologies used by the product and engineering team.

Nice to have: Scrum master experience or similar qualifications working in scaled agile workflows, former experience working in product startups with scale-up experience, and experience working with analytical tools and using data to identify trends and generate insights.

You'll be responsible for: directly managing large projects and coordinating across multiple stakeholders in support of strategic initiatives, developing an in-depth understanding of the priorities of the product teams you support and providing data-driven recommendations, regularly refining processes and outcomes to foster team adaptation and learning, analyzing data to guide decisions and measure performance, managing tools for smoother product lifecycle workflows and team collaboration, and streamlining development through setting scalable standards, clear communication, the reduction of inefficiencies, and fostering innovation.

We're a mission-led, product-driven team. We move fast, stay focused and take ownership – from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar. You'll be working with people who take their work seriously, not themselves. It takes commitment, resilience, and the drive to keep going when things get tough. Because better health outcomes are worth it.

What you'll get: competitive salary and annual reviews, opportunity to participate in Flo's performance incentive scheme, paid holiday, sick leave, and female health leave, enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents, accelerated professional growth through world-changing work and learning support, flexible office + home working, up to 2 months a year working abroad, 5-week fully paid sabbatical at 5-year Floversary, Flo Premium for friends & family, plus more health, pension and wellbeing perks.

Diversity, equity and inclusion: Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role – nothing else. We're proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities.