Program Manager, Execution (design)

Program Manager, Execution

At Floor & Decor, our Pro Education and Installation Services team equips pros with the training, certifications, and tools they need to grow their businesses and deliver exceptional results for customers. As Program Manager, Execution, you'll be the orchestrator of it all—the hub that keeps education programs, vendor trainings, and service initiatives running in sync. With hundreds of moving parts and high visibility across the business, you'll bring order, clarity, and flawless execution to programs that strengthen professional skills, deepen partnerships, and elevate the customer experience from inspiration through installation.

Minimum Eligibility Requirements:

• 4+ years of experience in program management, event management, training coordination, or operations—retail, construction, or professional services background is a plus.
• A proven ability to orchestrate multiple moving parts—calendars, vendors, communications, logistics—while keeping everything running smoothly in a fast-paced environment
• Being highly organized and detail-focused, with strong follow-through on deadlines and deliverables
• A problem-solver who can troubleshoot issues quickly and proactively prevent them from recurring
• A roll-up-your-sleeves mindset—comfortable jumping into the details while also keeping the big picture in view
• Strong written communication skills to keep stores, vendors, and internal partners aligned and informed
• Experience managing a training calendar, from scheduling to registration and attendance tracking
• Event logistics expertise, from coordinating materials and venues to capturing attendance data and reporting outcomes
• Comfort working cross-functionally with vendors, stores, and internal teams to keep programs on track and successful

Essential Job Functions:

• Partnering with industry associations (NTCA, NWFA, FCEF) and vendors to ensure smooth execution of 150–200+ annual education events for pros and designers
• Coordinating all national training events, including scheduling, registration, logistics, materials, and post-event feedback collection
• Managing vendor-led training sessions to expand product knowledge and build professional skillsets across surfaces, tools, and materials, including supporting the XL slab Meal & Learn series in partnership with Marketing.
• Drafting and distributing updates related to Pro Education events, Installation Services promotions, and vendor trainings through internal channels such as Get Amped and Pro emails
• Creating and sending all tactical event communications, including invitations, reminders, confirmations, thank-you notes, and follow-ups
• Responding to field inquiries and serving as an internal resource for program-related information and updates
• Providing operational support for Installation Services, including escalations and claims coordination
• Maintaining and updating Power BI dashboards and internal trackers to monitor program effectiveness and outcomes
• Maintain up-to-date knowledge of emerging trends, changes, and best practices in the payment industry to ensure the company remains compliant and competitive across various payment methods
• Assist in other payments related tasks and projects as needed

Physical/Sensory Requirements:

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

We're An Equal Opportunity Employer

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to race, color, religion or religious creed, sex, gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Floor and Decor policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, promotion, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.

Benefits & Rewards:

• Bonus opportunities at every level
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)