Sales & Marketing Coordinator

Sales & Marketing Coordinator

Four Seasons Fort Lauderdale Hotel & Residence is seeking a Sales & Marketing Coordinator to join our energetic Sales team. The Sales & Marketing Coordinator provides administrative support to the Sales & Marketing team.

We are looking for individuals who possess a high level of professionalism and integrity while maintaining the confidentiality of the office. A solid working knowledge of all MS systems: Word, PowerPoint, Excel and Publisher are required. Working knowledge of Delphi/Golden and Opera is strongly preferred. Applicants must also have a high attention to detail and the ability to multi-task in a fast-paced environment and is a collaborative team player.

The Sales & Marketing Coordinator will hold Four Seasons Service Standards with the highest regard. The ideal candidate is one with aspirations to develop into a managerial role in the future.

Responsibilities Include But Are Not Limited To:

Administrative:

• General office management including office ordering and invoice paying.
• Assist with problem-solving technology issues for the office and contact off-site support if needed, work with the Corporate IT "Help Desk" team.
• Assist with phone coverage, lead catching, scheduling site inspections

Sales & Marketing Support:

• Provide sales support for Commercial, Director of Sales, Director of Public Relations, and shared services Sales Managers, focusing on Group and Travel Industry business.
• Utilize GSC (Golden Sales & Catering) on a daily basis to enter sales leads, enter and update accounts and contacts, maintain customer profiles, enter sales activities.
• Generate ad hoc sales reports from Salesforce and BI to support Sales & Catering team sales strategy and business objectives.
• Create sales presentations in PowerPoint utilizing brand approved templates, customizing to deliver impact based on sales objectives.
• Handle incoming requests from clients and hotels, act as primary client contact when sales team members are out of the office.
• Facilitate incoming group leads and manage pipeline, handle client requests, and communicate customer needs to hotels.
• Provide support for customer events as needed.
• Coordinate logistics for sales appointments and presentations, arranging travel, restaurant reservations, catering orders, updating, and producing final schedule, preparing customer profiles, and reconfirming arrangements.

Who We're Looking For:

• Completed undergraduate degree from an accredited college/university
• Minimum two years of working experience required
• Proactive, organized and customer service-oriented
• Strong communication and interpersonal skills, excellent writing skills
• Strong analytical and reporting skills, ability to pull data into spreadsheets, graphs, charts and infographics
• Experience creating professional sales presentations and marketing materials, knowledge of Canva
• Ability to work effectively under pressure and handle multiple projects/deadlines
• Excellent proficiency in PowerPoint, Microsoft Word and Excel is essential
• Salesforce and/or other CRM database software experience preferred

Competencies:

Behavioral:

• Highly motivated self-starter
• Persistent in pursuing business opportunities
• Motivated by goal achievement
• Likeability
• Resilient
• Can-do attitude

Key Functional Competencies:

• Strong communication skills
• Time Management skills
• Organization skills
• Leadership skills
• Selling through Email and person to person
• Rapport developing skills
• Reporting and Technical Ability
• Telephone prospecting skills

Technical Skills and Knowledge:

• Microsoft 365
• Opera
• Golden Sales & Catering (Delphi)
• Open Table
• TravelClick
• IDeaS