Product Manager

Product Manager For Chat/Portal Team

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune's Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

As the Product Manager for the Chat/Portal team, you will be responsible for driving the strategy, roadmap, and execution of Front's end-user facing products (Chat, Portal, Help Center) and own how we leverage both AI/automation and high quality user experiences to help our customers better serve their customers. You will collaborate closely with cross-functional teams, including engineering, design, marketing, data, and sales, to deliver innovative solutions that meet customers' needs and drive business impact. This is a high impact role with a need for deep cross functional collaboration, structured thinking, and big ideas. If that sounds like you, come join us!

What will you be doing?

• Own the product vision and strategy of our portfolio of end-user facing products (including Chat, Portal, Help Center) based on customer insights, market research, and business objectives.
• Prioritize product roadmap, define product requirements, and lead development process from concept to launch in partnership with cross-functional teams.
• Use quantitative (e.g., metrics, analytics) and qualitative data (e.g., research, user feedback) to inform product decision-making
• Work collaboratively with and drive alignment among key stakeholders across the organization, including executives, engineering & design teams, sales, marketing, etc.

What skills and experience do you need?

• 5+ years of experience in product management in a high growth tech environment.
• Excellent communication and collaboration skills: you can manage senior and executive stakeholders. You can inspire change on your team or cross-functionally with just your words.
• Execution-oriented: You're highly organized; you're comfortable managing many work streams; you know how to make the right trade-offs; you help teams ship on time.
• Customer empathy: You are a champion of the customer and can ship products that address key customer pain points and bring delight.
• Impact driven: You understand how your work drives business impact and can lead your team to focus on high-impact work
• Strong design and systems thinking skills: You can break down complex problems, understand interdependencies, and envision cohesive, scalable solutions that prioritize user experience.

Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

• Competitive salary
• Equity (we are post-series D & backed by some of the best VCs in the US)
• Private health insurance, including plan options at no cost to employees
• Paid parental leave
• Flexible time off policy
• Flexibility to work from home Monday and Friday, unless posted as a fully remote role
• Mental health support with Workplace Options
• Family planning support with Maven
• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
• Wellness Days - Fronteers get an additional day off on months with no holidays
• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice.