Sr Analyst - Product

Sr Analyst - Product

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it's our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.

Low Fares Done Right is our mission and we strive to bring it to life every day. Our 'Done Right' promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we're not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

A Senior Analyst, Product Analyst works proactively with business units, technology partners, and development teams to field and triage incoming reports of potential defects on Frontier's digital platforms, investigate and validate these issues, and ensure they are documented, prioritized, and routed for prompt resolution. The analyst will collaborate closely with an offshore support team to perform deeper analyses of reported problems – determining whether each is a true defect or a gap in functionality – and quantify their impact on our customers and operations. Possess strong technical skills to be able to problem solve a variety of issues derived from and impacting the customer experience, motivated self-starter, with detailed product documentation and communication skills, and proficiency in Microsoft productivity tools.

Education & Experience: Bachelor's degree in Business, Computer Science, Information Systems, or a related field; or equivalent work experience in product support, business analysis, quality assurance, or a similar role. Approximately 5 years of experience in digital product support or QA/testing — preferably in web and/or mobile applications environments. Experience identifying, documenting, and tracking software issues in a production (live) environment is highly valued.

Salary Range: $81,752 - $108,511. Please note: this posting has a closing date of on or before midnight 8.31.26 MT.