Sr Manager, Productivity & Efficiency

Sr Manager, Productivity & Efficiency

Full time Two Folsom, San Francisco, CA, US 94105

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.

About the Role

As a Senior Manager, Productivity & Efficiency, you will lead a team focused on driving optimization across retail operations through engineering principles, productivity initiatives, and continuous improvement. You will be accountable for shaping recommendations and building solutions in partnership with cross-functional teams, ensuring programs are designed collaboratively and set up for successful execution by implementation partners. Success in this role depends on strong cross-functional collaboration, shared problem-solving, and the ability to influence and align stakeholders. You will play a critical role in shaping how our stores operate by evaluating opportunities, designing strategic initiatives in process design, labor allocation, and productivity testing, and building a community of practice that connects teams across brands.

What You'll Do

• Partner closely with Platform Operations, Field Leaders, and cross-functional teams to define and prioritize work that supports store and brand goals.

• Facilitate alignment on success criteria, milestones, and stakeholder communication for initiatives before handoff to implementation teams.

• Conduct quantitative and qualitative analyses to assess performance, benchmark processes, and identify opportunities for improvement.

• Develop recommendations and decision-ready materials that ensure implementation partners are equipped with clear, collaborative solutions.

• Build and maintain strong cross-functional partnerships, ensuring alignment, transparency, and collaboration across stakeholders.

Who You Are

• 3–5 years of process design experience; 1–3 years of Retail Store/Operations experience preferred.

• Experience and knowledge of time and motion standards systems (e.g., MOST), Six Sigma, or Lean practices.

• Proven success in leading cross-functional program design efforts, including governance, alignment, and executive reporting.

• Skilled at relationship-building, with a proven ability to foster collaboration, influence senior leaders, and partner effectively across functions.

• Strong critical thinking, analytical, and problem-solving skills with the ability to manage complex data and bring others along in the process.

• Comfortable with ambiguity and adept at working in a dynamic, team-oriented business landscape.

• Flexible schedule to meet business needs, including overnight travel.

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.
• See more of the benefits we offer.

*For eligible employees