Sr. Product Owner

Senior It Product Owner

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Summary

The Senior IT Product Owner at Genesys will play a strategic leadership role in driving key initiatives across Lead Management, Account Management, and Contact Management. In this expert-level position, you will collaborate closely with Sales, Marketing, Customer Success, and Partner teams to understand business needs and translate them into actionable product requirements. You will lead the delivery of scalable, enterprise-grade CRM solutions that optimize processes and strengthen data integrity. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact. Joining our team means helping shape this transformation while advancing your own career in a collaborative, innovative environment.

Responsibilities

• Define and own the product vision and roadmap for Lead, Account, and Contact Management within the CRM ecosystem
• Collaborate with cross-functional teams to translate business needs into actionable product requirements and user stories
• Lead enterprise Salesforce initiatives including lead capture, account hierarchies, contact segmentation, and data enrichment
• Analyze existing systems and processes to identify opportunities for automation, optimization, and scalability
• Manage a prioritized product backlog aligned with business goals and deliver measurable outcomes in an Agile framework
• Drive CRM integration with external platforms such as marketing automation tools, ERP systems, and data providers
• Champion data quality, governance, and compliance across all lead, account, and contact records
• Serve as a subject matter expert and provide mentorship to junior product owners

Requirements

• 10+ years of experience in CRM platforms (preferably Salesforce) with a focus on Lead, Account, and Contact Management
• Proven track record of leading global Agile teams to deliver enterprise-scale CRM solutions
• Deep understanding of sales and marketing processes including lead lifecycle, account planning, and contact engagement
• Experience with CRM integrations and MarTech tools such as Eloqua, 6Sense, UserGems, and AppExchange solutions
• Strong analytical, problem-solving, and communication skills
• Demonstrated ability to influence and collaborate with cross-functional teams
• Familiarity with data privacy regulations and compliance standards such as GDPR, SOX, and Canadian data governance requirements
• Self-directed and adaptable, with the ability to manage multiple priorities in a dynamic environment

Preferred Qualifications

• Salesforce certifications (e.g., Administrator, Platform App Builder, or Product Owner-specific credentials)
• Experience driving digital transformation or large-scale system modernization projects
• Background in enterprise SaaS environments or global B2B operations
• Exposure to Master Data Management (MDM) or data governance frameworks