Lead Product Manager, Incident Management

Lead Product Manager, Incident Management

Geotab® is a global leader in IoT and connected transportation and certified "Great Place to Work™." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

Who You Are

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Lead Product Manager, Incident Management who will own the end-to-end strategy for one of our most critical safety offerings, balancing the refinement of existing Collision Detection algorithms with the pioneering of a brand-new Post-Collision Workflow. The projects will vary in scope, complexity, and affected business area, requiring a builder who thrives on autonomy and is capable of navigating undefined territory to deliver a seamless safety experience. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What You'll Do

As a Lead Product Manager, Incident Management, your key area of responsibility will be acting as the technical and strategic captain to "right the ship" regarding collision accuracy while simultaneously building new revenue-generating workflows from scratch. You will be responsible for directing external contractor teams, managing complex backlogs in Jira/JPD, and implementing data-backed improvements to reduce "false positive" alerts. You will also need to work closely with internal Engineering and Data Science teams, external development partners, and Global Sales and Solutions Engineering leadership.

To be successful in this role, you will be a highly autonomous leader with operational grit and a turnaround mindset, capable of absorbing pressure from stakeholders while methodically rebuilding credibility. In addition, the successful candidate will have deep technical and data fluency, with the ability to independently query raw data via SQL to validate improvements. You must be able to manage multiple timelines and contrasting priorities—specifically balancing critical accuracy fixes with new feature development—to ensure rapid delivery and the restoration of organizational trust.

How You'll Make an Impact

Shape the strategic infrastructure needed to support and scale new and existing revenue streams across Geotab's business, while driving a deeper understanding of market dynamics and customer needs to maximize the impact of telematics solutions in transforming their operations.

Drive the strategic vision behind multiple product roadmaps, ensuring cross-functional alignment and prioritization across teams, while shaping long-term business growth and influencing the overall product direction at the highest level.

Lead high-impact customer discovery initiatives and mentor other team members in conducting interviews to refine value propositions and product fit.

Define prioritization frameworks to ensure alignment between long-term strategy and business objectives.

Establish advanced reporting and monitoring frameworks that measure success (both qualitative and quantitative) across multiple product dimensions.

Design and implement feedback loops at scale, ensuring continuous alignment with market needs.

Ensure company-wide understanding of product efforts, regularly communicating the "Why" at senior leadership forums and cross-departmental meetings.

Lead complex problem and solution validation, ensuring strategic alignment and providing direction on critical solutions.

Oversee the translation of needs into detailed epics and initiatives, ensuring alignment with overall product strategy.

Work closely with technical project managers toward execution.

Collect and analyze feedback from customers, stakeholders and internal teams to continuously make improvements to products that are launched.

Lead efforts to enhance product management frameworks, mentoring other product managers and contributing to company-wide initiatives.

What You'll Bring to the Role

10+ years of relevant professional experience, with at least 8+ years specifically in Product Management leading technical or data-heavy products.

Mandatory experience in Vendor Management, managing external contractors, agencies, or offshore development teams to ensure quality and timeline adherence.

Deep experience in Telematics & IoT, specifically understanding accelerometer, GNSS, and sensor data related to crash detection and reconstruction.

Highly preferred experience in the automotive insurance ecosystem (InsurTech), specifically with First Notice of Loss (FNOL) or claims processing.

Technical proficiency in SQL for independent data querying and experience with Data Visualization tools (Tableau, PowerBI, or Google BigQuery).

Bachelor's degree in Engineering or Data Science; an MBA or technical Master's degree is a strong asset.

Strong leadership skills with a high bias for action and the ability to make difficult trade-off decisions independently.

Ability to travel up to 40% for team, customer, and partner meetings.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.