Customer Growth Associate, SBS Scaled, GCS (english, Spanish)

Customer Growth Associate, SBS Scaled, GCS (English, Spanish)

Early experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• Experience in digital sales, client management, customer service, business development, customer outreach, marketing, consulting, digital advertising, or related field.
• Ability to communicate in English and Spanish fluently to engage with clients in the region.

Preferred qualifications:

• Familiarity with Google Ads and online advertising, with Google Digital Workshop certification or equivalent experience.
• Ability to build compelling narratives and utilize storytelling as a client engagement strategy.
• Ability to influence stakeholders internally and externally to deliver impact.
• Ability to own an advertising or media sales portfolio in Spain, and consistently overachieve quotas to drive growth.

About the job:

Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities:

• Serve as a trusted advisor to clients by building relationships with key customer decision-makers and business owners to understand their business goals and digital marketing plans, and help empower their business with Google advertising.
• Manage large accounts and identify opportunities where Google Ads can impact growth while tracking account growth and product adoption quarterly goals.
• Conduct frequent phone consultations to evaluate campaign performance, make account recommendations, and mentor/influence business owners on digital marketing strategy.
• Engage in essential activities to drive customer relationship growth (e.g., proactive engagement, campaign performance review, client meetings, pitches, research, and internal strategy building/execution).
• Participate in continuous training throughout the program to develop professional and business skills.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.