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Global Product Lead, Global Business Applied AI (gbai)

Lead development of AI-driven support tools to enhance customer service experiences
Hyderābād, Telangāna, India
Senior
1 week ago
Google

Google

A global technology leader specializing in internet-related services such as search, advertising, cloud computing, and software development.

Global Product Lead, Global Business Applied AI (GBAI)

As a Global Product Lead, you will partner with gTech Ads Support Services, Product Management (PM), and Engineering to define and deliver next-generation support experiences, driving cross-functional efforts to build, launch, and enhance ML/AI infrastructure and improve generative AI model performance across platforms.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities:

  • Partner with cross-functional stakeholders to understand customer and business team needs related to gTech anchor tools.
  • Set the goal and strategy for platform/tools, identify solutions, articulate prioritized business needs to Product Management, and influence the technical roadmap.
  • Manage delivery, performance, and user satisfaction of anchor tool components and features.
  • Ensure transparency in systems development, providing key information to communicate and educate the business on capabilities and investments.
  • Lead Applied AI Solutions for Ads Support.

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If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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Global Product Lead, Global Business Applied AI (gbai)
Hyderābād, Telangāna, India
Product
About Google
A global technology leader specializing in internet-related services such as search, advertising, cloud computing, and software development.