Product Manager, Customer Lifecycle

Product Manager, Customer Lifecycle

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day. In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development. One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

We are in search of a forward-thinking product manager to understand the customer journey from being a prospect to a paying customer (and renewal) and simplify it further. Google Cloud Business Platform (GCBP)/Customer360 Team's mission is to support and enhance a customer's journey with Google Cloud. The team is responsible for sourcing required customer data in target markets for Google Cloud, ensuring high data quality, establishing a consistent customer identity, and enabling transactions systems (from demand generation to renewal).

In this role, you will delve into customer pain points, steering a multi-year roadmap, and foster close collaboration with Engineering and UX teams to guide product changes that provide an exceptional customer experience with Google Cloud but also help improve productivity at its core. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $183,000-$271,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Minimum Qualifications:

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in outbound product management or related technical/product roles.
• 3 years of experience in taking technical products from conception to launch.
• Experience translating commercial business models/needs into technical solutions.

Preferred Qualifications:

• Bachelor's degree in a related field (e.g., Business, Computer Science, Engineering).
• Experience in customer data platforms, Master Data Management (MDM) systems, customer identity domain, Lead to Cash transactional systems.
• Experience working with enterprise level customers.
• Experience managing product backlogs and delivering high-quality solutions.
• Ability to work effectively in a changing and dynamic environment.
• Excellent communication and collaboration skills.

Responsibilities:

• Define the product requirements to enable and support customer lifecycle with Google Cloud from Lead to Cash.
• Design and lead a multi-year roadmap, balancing short- and long-term goals.
• Own cross-functional product development process from ideation through development and launch, collaborating with multiple internal teams to ensure coordination throughout product development, fostering and facilitating timely decision-making, driving product and delivering success.
• Engage regularly as a trusted advisor with internal stakeholders to understand their communication strategies, pain points and priorities to inform product roadmap, while providing transparency and managing expectations.
• Partner closely with Engineering, UX, and other internal Google teams to drive product formation and deliver success.